Palak Mohta
Summary
I hold an MBA in Business Analytics from XIME Bangalore (2023). My internships in Strategy Consulting, Marketing, and Education have honed my diverse skill set. Proficient in SQL, Tableau, Power BI, and Excel, I excel at uncovering insights from data. Beyond work, I enjoy cooking and volunteering. Currently, I serve as a Business Analyst in the Salesforce BU at Cognizant, where I embody a collaborative and feedback-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst- EAS Salesforce Group
Cognizant Technology Solutions
09.2023 - Current
- Efficiently networked with clients like Telstra and business users to understand business processes, requirement gathering, process consulting, GAP analysis, and identifying areas for improvement.
- Analyzed and documented business requirements, process flow chart, use cases/user stories, business exception and system functional specifications.
- Acquired introductory knowledge of Sales, Service, and Health Cloud, as well as CPQ within a short training period.
- Completed industry domain training for the life science, telecommunications, and banking and financial services industries.
- Defined baseline requirements during project discovery phases and conducted impact analyses on changes to requirements based on GEN AI tool responses. Additionally, managed asset repositories for the retail industry, including CX/CRM trends in the casino industry, and crafted detailed user stories for internal projects related to lead management and repository creation.l.
Strategy Consultant Intern
Energy Alternatives India
07.2023 - 08.2023
- Identified and presented over 150 opportunities across 10 climate action verticals for the Climate Tech Venture Studio within an incubator client. Collaborated with the Accenture Innovation Cell as part of the client advisory board. Conducted in-depth research, engaged with key stakeholders, and provided strategic recommendations to drive growth and sustainability.
- Led a team of 11 in the Startup Delegates Division and served as the Emcee at EAI’s Climafix Summit, India’s largest Climate tech summit hosted at IIT-Madras Research Park.
Marketing/Process Associate Intern
Ally Spaces
05.2022 - 06.2022
- Directed the management and analysis of the customer database spanning 2019-2021, culminating in the development of insightful dashboards and reports using Tableau and Power BI.
- ·Designed strategic initiatives to optimize the sales pipeline, streamlining processes and enhancing efficiency in sales flow and vendor management.
- Provided informed recommendations for digital marketing campaigns and process enhancements through meticulous analysis of industry dynamics and competitive landscapes and crafted a compelling pitch deck for Ally Spaces.
Teaching Volunteer
Bhumi NGO
04.2021 - 06.2021
- Let's Teach English-Bhumi's Ignite program. As a teaching volunteer, taught English to children of class 1 to class 5 for a period of 3 months.
- Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
- Evaluated student performance regularly through formative assessments, adapting instructional techniques as needed to ensure progress towards learning goals.
Education
PGDM (Business Analytics) -
Xavier Institute of Management And Entrepreneurship
Bengaluru, India01.2023
B. Com (Accounting and Finance) -
MOP Vaishnav College For Women
Chennai, India01.2021
Class XII, State Board -
St. Thomas Matriculation Higher Secondary School
Chennai, India01.2018
Class X, State Board -
St. Thomas Matriculation Higher Secondary School
Chennai, India01.2016
Skills
- Stakeholder Management
- Business process modeling
- Data and Analytics
- Requirements Gathering and Analysis
- Project Management and Coordination
- Business Analytics and data visualization
Certification
- Salesforce Administrator - Salesforce Certified Administrator by Salesforce Trailhead
- Salesforce Business Analyst - Salesforce Certified Business Analyst by Salesforce Trailhead
- Microsoft Power BI - Complete introduction to Microsoft Power BI [2023 edition] by Udemy
- MS Excel - The complete introduction to Excel course by Great learning Academy
- Data Visualization using Tableau - The complete introduction to Tableau course by Great learning Academy
- SQL fundamentals - Pursuing SQL course by EDUCBA
Positions Of Responsibility
- X-SEED Club-core member Social Service Club of XIME, Bangalore- Conducted events, webinars, workshops etc.
- Student Cabinet Member of Parliament, Ministry of Youth Affairs, MOP Vaishnav college for Women, 2018.
- Student Entrepreneurship Operated a business as a Student Entrepreneur during M.O.P Bazaar 2018-2019 for a period of 2 days.
Accomplishments
- School topper Overall school topper class 12th, school topper in Accountancy and French. Scored Centum in Maths and Science in class 10th.
- TANCET 2020 Scored 99.1% in Tamil Nadu Management examination 2020.
Timeline
Business Analyst- EAS Salesforce Group
Cognizant Technology Solutions
09.2023 - Current
Strategy Consultant Intern
Energy Alternatives India
07.2023 - 08.2023
Marketing/Process Associate Intern
Ally Spaces
05.2022 - 06.2022
Teaching Volunteer
Bhumi NGO
04.2021 - 06.2021
PGDM (Business Analytics) -
Xavier Institute of Management And Entrepreneurship
B. Com (Accounting and Finance) -
MOP Vaishnav College For Women
Class XII, State Board -
St. Thomas Matriculation Higher Secondary School
Class X, State Board -
St. Thomas Matriculation Higher Secondary School
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