Palak Vaishnav
Pune
Summary
Certified Salesforce Developer and Administrator with 4 years of experience in Salesforce CRM development and support. Adept at handling Salesforce administrative tasks, automation using Apex and Flows, and resolving user-reported issues efficiently. Skilled in requirements analysis, debugging LWC components, and ensuring optimal Salesforce configuration. Strong communicator and proactive collaborator across cross-functional teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Technical Support Engineer
Screen Magic
12.2021 - Current
- Develop and debug Apex classes, triggers, and test methods involving Custom Metadata and Custom Settings.
- Handle Salesforce Admin responsibilities, including creating Flows, Reports, Dashboards, and Custom Objects.
- Worked on automation using Flows and Apex Triggers.
- Collaborate directly with customers to gather requirements, analyze issues, and deliver tailored solutions aligned with business needs.
- Perform root cause analysis and efficiently debug and fix issues across both Classic and Lightning platforms.
- Work closely with stakeholders to discuss enhancements, priorities, and release planning.
- Assist with deployment activities using Change Sets and Metadata API tools.
SQL Support Engineer
Edustream Software Pvt Ltd
04.2021 - 12.2021
- Experienced in providing Tier 1 and Tier 2 support.
- Translate software issues communicated by users into Jira tasks that can be understood.
- Actively involved in and contributed to customer success initiatives and process improvement.
- Involved in configuration and testing during implementation.
Education
Bachelor of Engineering -
University of Pune
01.2016
Higher Secondary - undefined
Rashtriya High School
01.2011
High School - undefined
Fatima Convent High School
01.2009
Skills
- Salesforce Automation - Apex Triggers, Flows
- Languages - Apex, LWC
- Database - SOQL, SOSL, DML
- Scripting Language - JavaScript, HTML
- IDE - Visual Studio, Developer console
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 1
Projects
Self Project: Event Registration Portal (LWC)
Created a responsive, multi-step event booking system using Lightning Web Components and Apex. Built modular UI, form validations, dynamic search/filtering, and real-time user feedback through toast messages and modals.
Self Project: Case Document Upload & Tracker Portal
Created an LWC-based portal for uploading and tracking documents on Case records. Used LWC with Apex validation and batch job to auto-notify users on status. Implemented a dynamic datatable to show document metadata and approval state.
Timeline
Salesforce Technical Support Engineer
Screen Magic
12.2021 - Current
SQL Support Engineer
Edustream Software Pvt Ltd
04.2021 - 12.2021
Higher Secondary - undefined
Rashtriya High School
High School - undefined
Fatima Convent High School
Bachelor of Engineering -
University of Pune
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