Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Palak Vaishnav

Pune

Summary

Certified Salesforce Developer and Administrator with 4 years of experience in Salesforce CRM development and support. Adept at handling Salesforce administrative tasks, automation using Apex and Flows, and resolving user-reported issues efficiently. Skilled in requirements analysis, debugging LWC components, and ensuring optimal Salesforce configuration. Strong communicator and proactive collaborator across cross-functional teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesforce Technical Support Engineer

Screen Magic
12.2021 - Current
  • Develop and debug Apex classes, triggers, and test methods involving Custom Metadata and Custom Settings.
  • Handle Salesforce Admin responsibilities, including creating Flows, Reports, Dashboards, and Custom Objects.
  • Worked on automation using Flows and Apex Triggers.
  • Collaborate directly with customers to gather requirements, analyze issues, and deliver tailored solutions aligned with business needs.
  • Perform root cause analysis and efficiently debug and fix issues across both Classic and Lightning platforms.
  • Work closely with stakeholders to discuss enhancements, priorities, and release planning.
  • Assist with deployment activities using Change Sets and Metadata API tools.

SQL Support Engineer

Edustream Software Pvt Ltd
04.2021 - 12.2021
  • Experienced in providing Tier 1 and Tier 2 support.
  • Translate software issues communicated by users into Jira tasks that can be understood.
  • Actively involved in and contributed to customer success initiatives and process improvement.
  • Involved in configuration and testing during implementation.

Education

Bachelor of Engineering -

University of Pune
01.2016

Higher Secondary - undefined

Rashtriya High School
01.2011

High School - undefined

Fatima Convent High School
01.2009

Skills

  • Salesforce Automation - Apex Triggers, Flows
  • Languages - Apex, LWC
  • Database - SOQL, SOSL, DML
  • Scripting Language - JavaScript, HTML
  • IDE - Visual Studio, Developer console

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer 1

Projects

Self Project: Event Registration Portal (LWC)
Created a responsive, multi-step event booking system using Lightning Web Components and Apex. Built modular UI, form validations, dynamic search/filtering, and real-time user feedback through toast messages and modals.


Self Project: Case Document Upload & Tracker Portal
Created an LWC-based portal for uploading and tracking documents on Case records. Used LWC with Apex validation and batch job to auto-notify users on status. Implemented a dynamic datatable to show document metadata and approval state.

Timeline

Salesforce Technical Support Engineer

Screen Magic
12.2021 - Current

SQL Support Engineer

Edustream Software Pvt Ltd
04.2021 - 12.2021

Higher Secondary - undefined

Rashtriya High School

High School - undefined

Fatima Convent High School

Bachelor of Engineering -

University of Pune
Palak Vaishnav