Palash Kaushal

Incident Bot Integration – Cost Optimization, and Incident Reduction

• Designed and implemented an AI-driven Incident Bot to proactively identify, resolve, and reduce system incidents, significantly cutting operational costs.
• Seamlessly integrated the bot into the application UI, enabling real-time issue detection and automated resolutions, improving user efficiency.
• Optimized backend processing using Java, Spring Boot, and Microservices, ensuring high availability and scalability.
• Achieved a notable decrease in incident volumes, leading to enhanced system stability and reduced manual intervention.

Drug Screen Test Integration – Applicant Tracking System (ATS), and Porter.

• Enhanced recruitment workflow by integrating an efficient drug screening solution into ATS.
• Enabled seamless data flow and automated processing, reducing manual effort, and improving compliance in hiring workflows.
• Developed robust backend logic using Java, Spring Boot, and REST APIs to ensure secure and efficient test result handling.
• Enhanced user experience by integrating the feature directly into the application, improving accessibility, and operational efficiency.

Porter – End-to-End Background Check Application

• Owned and led the Porter application, and was responsible for applicant background checks from multiple ATS systems.
• Served as the Single Point of Contact (SPOC), handling incidents, bug fixes, escalations, and technical debt resolution to ensure system stability.
• Collaborated with business stakeholders to analyze requirements, drive enhancements, and implement new features.
• Managed and executed end-to-end deployments single-handedly, ensuring seamless application updates, and minimal downtime.

Operational Excellence.

• Developed JUnit test cases to enhance CI/CD pipelines, improving test coverage and reliability across External Apply, Internal Apply, and Recruiting Portal applications.
• Led problem management initiatives, proactively identifying and resolving recurring system issues to enhance stability and reduce customer impact.
• Optimized application performance by addressing the root causes of system defects, ensuring a smoother user experience, and improved operational efficiency.

• Successfully deployed complete mobile payment solution for Afrimoney in DRC.
• Enhanced application solutions to support over a million users concurrently.
• Executed design and development of USSD menus utilizing Menu Manager.
• Roshan, Afghanistan: Worked on several web configurations for various financial services, like Recharge and Banking.

• Company Overview: Worked on several softwares like Geo tool and Sure Coverage in the Network Department of the organization
• Worked on several softwares like Geo tool and Sure Coverage in the Network Department of the organization