Summary
Overview
Work History
Education
Skills
Timeline
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Palash Patil

bengaluru

Summary

Product Manager with four years of experience in the BFSI sector, delivering solutions for over ten million customers in India. Proficient in product roadmap development, market research, and data analysis to improve customer experience. Skilled in transforming complex challenges into actionable product features while collaborating with cross-functional teams. Focused on creating customer-centric solutions that drive business objectives and enhance user engagement.

Overview

6
6
years of professional experience

Work History

Associate Product Manager

IndusInd Bank
Gurugram
04.2023 - Current
  • Developed a new extended tenure-based pricing model that increased customer conversion and generated an additional revenue of Rs. 12 Cr within a month of launch.
  • Identified opportunities for cross-sell (insurance and savings account) within the existing loan journey and increased net income by R-50 lakh per month.
  • Conceptualized and launched a pre-approved loan journey, which enabled faster loan disbursal for existing customers and increased loan disbursal amount by 25 Cr per month.
  • Analyzed customer feedback to identify trends and opportunities for product improvement, resulting in an 18% increase in funnel conversion rates.
  • Skilled at navigating complex organizational structures and cutting through red tape to drive impact results and deliver outcomes efficiently.
  • Collaborated with cross-functional teams across growth and compliance to define and refine product requirements and create a universally agreed road map for the product.

Product Manager

Adaptive Marketing India
Bengaluru
10.2021 - 04.2023
  • Launched a customer feedback loop using NPS and VOC surveys, resulting in a 22% increase in satisfaction scores.
  • Conducted competitive analysis and repositioned product messaging, leading to a 35% growth in inbound leads.
  • Defined user personas and mapped customer journeys to inform a UX redesign that improved task completion rates by 28%.
  • Automated product analytics dashboards with SQL and Excel, reducing manual reporting time by 80%.
  • Conducted regression analysis on user engagement data, identifying key drivers that boosted conversion rates by 25%.
  • Designed wireframes and prototypes in Figma for a new onboarding flow, decreasing time to first action by 40%.
  • Facilitated the Essential SAFE framework, including sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives.
  • Led sprint reviews, daily scrums, and planning meetings to ensure full team engagement.

Market Research Analyst

EMarketz India Pvt Ltd
Mumbai
02.2020 - 10.2021

Academic Counselor

Toppr
Mumbai Metropolitan Region
07.2019 - 12.2019

Education

Bachelor of Technology - Biotechnology

National Institute of Technology
Raipur
05-2019

MBA - Finance

Liverpool Business School

Skills

  • Digital banking
  • Market research
  • Product roadmaps
  • Product Backlog Prioritization
  • Strategic planning
  • Requirement Gathering and Analysis
  • JIRA, Confluence
  • Agile SDLC
  • Software as a service(SaaS)
  • Adobe XD (Design)
  • MS Office

Timeline

Associate Product Manager

IndusInd Bank
04.2023 - Current

Product Manager

Adaptive Marketing India
10.2021 - 04.2023

Market Research Analyst

EMarketz India Pvt Ltd
02.2020 - 10.2021

Academic Counselor

Toppr
07.2019 - 12.2019

Bachelor of Technology - Biotechnology

National Institute of Technology

MBA - Finance

Liverpool Business School

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Palash Patil