Palla Rohith Reddy
Hyderabad
Summary
Skilled team player with strong background in Technical and Digital marketing environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
Work History
Community Manager
Google operations center
Hyderabad
02.2024 - 07.2024
- Ensured impeccable services for Google community forums
- Engaged and understood product experts who contribute their time on the product forums
- Streamlined and executed presentations and deliveries
- Utilized user feedback analysis to pinpoint areas requiring enhancement
- Lead the coordination of product expert activities
- Managed relationships with internal and external stakeholders
- Ensure that product updates and sensitive announcements reach user's on time through community forum
Digital Media Senior Associate
Google operations center
HYD
07.2022 - 01.2024
- Implemented marketing plan activities that resulted in increased brand awareness and customer engagement.
- Reviewed and assessed campaigns to gauge success and progress against targets, enabling proactive adjustment of marketing strategies by managers
- Conducted research on industry trends and competitor strategies to inform strategic planning
- Supported 4 functional areas including Google Ads, Google Analytics, Google Tag Manager, and Google My Business
- Achieved 1 Million in sales conversions by optimizing and strategically targeting advertisements.
- Supported Search, Display, Shopping, Performance Max, App, and Discovery campaigns and hands-on experience in troubleshooting and optimization.
Associate Technical Engineer
Virtusa consulting services- MRT Infotech
04.2022 - 07.2022
- Rapidly investigated and resolved hardware and software issues to support non-technical users
- Maintained restaurant technology without disrupting day-to-day operations at Bloomin Brands Infra, a leading restaurant holding chain.
- Successfully diagnosed and fixed TCP/IP connectivity and configuration problems
- Managed user accesses efficiently using Active Directory.
- Provided online assistance using the Bomgar application to control and command equipment and peripherals through command prompts
- Troubleshooted IP printers and offline printers.
- Resolved Posi flex technical issues and escalated technical complaints when necessary.
Associate Technical Support Engineer
Tech Mahindra Ltd.
04.2021 - 04.2022
- Worked with the client 'Telstra' an Australian based telecommunication company
- Resolved Internet connectivity issues and Telephone connection issues
- Worked with different connections like NBN, DSL and Wireless broad band
- Achieved high number of Csats and NPS surveys while working with NBN
- Handled tools like Siebel, Salesforce, Natama and Mica.
KYC Analyst
Angel Broking Limited
08.2019 - 01.2021
- Engaged clients to conduct profile due diligence and enhance comprehension of compliance requirements
- Experienced in capital markets, including Derivatives and Mutual funds
- Raised over INR 7,00,000 investments for sales team via client onboarding
- Enhanced knowledge pertaining to KYC documentation for various business entities.
Education
Secondary Education -
Divya Gnana Nikethan School
05-2014
Bachelor of Commerce - Commerce And Accounting
Jagruthi Junior College
04-2016
Bachelor of Computers - Computer's And Commerce
Osmania University
05-2019
Accounting and Finance-M.com - Statistics
Osmania University
01-2021
Skills
- Capital Markets
- Python (Very basic)
- Microsoft Excel
- Google Ads
- Google Tag Manager
- Onboarding customer's
- Technical Support
- Digital Marketing strategies
- Research abilities
- Stakeholder Management
- Campaign Management
- Troubleshooting (Problem Solving)
- Sales
- Operations
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Gym
- Trading
- Reading books
Timeline
Community Manager
Google operations center
02.2024 - 07.2024
Digital Media Senior Associate
Google operations center
07.2022 - 01.2024
Associate Technical Engineer
Virtusa consulting services- MRT Infotech
04.2022 - 07.2022
Associate Technical Support Engineer
Tech Mahindra Ltd.
04.2021 - 04.2022
KYC Analyst
Angel Broking Limited
08.2019 - 01.2021
Secondary Education -
Divya Gnana Nikethan School
Bachelor of Commerce - Commerce And Accounting
Jagruthi Junior College
Bachelor of Computers - Computer's And Commerce
Osmania University
Accounting and Finance-M.com - Statistics
Osmania University
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