Pallab Chakraborty
Kolkata
Summary
Extensive experience in service delivery and technical leadership within Middleware and Environment sectors, demonstrating a strong track record in project management and successful deployments tailored to customer needs. Committed to operational excellence and enhancing user experiences, with a focus on aligning with strategic objectives. ITIL certified with significant expertise in middleware administration, poised to contribute to transformative projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Tata Consultancy Services
Kolkata
07.2023 - Current
- Managed cross-functional teams to ensure project alignment and efficiency to perform the Azure Virtual Desktop rollout.
- Implemented service improvement initiatives to enhance client satisfaction.
- Coordinated communication between clients and technical teams for issue resolution.
- Analyzed service metrics to identify areas for operational enhancements.
- Ensured SLA compliance and maintained service delivery quality standards.
- Participated in strategic planning initiatives related to improving overall service quality levels.
Middleware Administrator
Tata Consultancy Services
Kolkata
06.2019 - 07.2023
- Troubleshooted application issues, identified root cause and provided timely resolution.
- Created necessary documentation for all the configurations done on Middleware platforms for future reference purpose.
- Monitored performance of middleware applications to ensure optimal application availability and response times.
- Maintained high availability of mission critical systems by implementing redundancy features across Middleware infrastructure components.
Technical Lead
HCLTech
Kolkata
08.2016 - 05.2019
- Analyzed system performance and identified areas for improvement in middleware architecture.
- Configured and deployed middleware components such as web servers, application servers, messaging systems, databases.
- Developed custom adapters and connectors to integrate disparate systems into a cohesive architecture.
- Performed tuning of JVM parameters and monitored garbage collection activities.
- Installed patches and upgrades for the existing WebLogic environments and troubleshoot any issues that may arise from applying these changes.
Senior Software Engineer
Tech Mahindra
Pune
08.2015 - 08.2016
- Troubleshot connectivity issues between different tiers of an application hosted on Weblogic Server.
- Performed troubleshooting and root cause analysis of issues related to WebLogic server.
- Monitored system performance and implemented tuning strategies to optimize application performance.
- Maintained patches for all the components of the middleware stack including OS patches, Java updates.
Lead Infrastructure Engineer
Mphasis
Pune
09.2014 - 07.2015
- Troubleshot connectivity issues between different tiers of an application hosted on Weblogic Server.
- Performed troubleshooting and root cause analysis of issues related to WebLogic server.
- Monitored system performance and implemented tuning strategies to optimize application performance.
- Maintained patches for all the components of the middleware stack including OS patches, Java updates.
Software Engineer
Wipro
Kolkata
09.2010 - 09.2014
- Troubleshot connectivity issues between different tiers of an application hosted on Weblogic Server.
- Performed troubleshooting and root cause analysis of issues related to WebLogic server.
- Monitored system performance and implemented tuning strategies to optimize application performance.
- Maintained patches for all the components of the middleware stack including OS patches, Java updates.
Education
BCA - Information Technology
Techno India Institute of Technology
Kolkata01.2010
Skills
- Customer satisfaction
- Client relationship management
- Azure Virtual Desktop enablement
- Operations support
- Service level agreement management
- Proficient in WebLogic
- Performance improvement
- Solutions development
- Resource management
- Incident management
- WebLogic administration
- Application troubleshooting
- Performance tuning
- System monitoring
- Redundancy implementation
- Service improvement initiatives
- SLA compliance management
- Effective communication
- Problem solving
- Oracle data integrator
- Red hat enterprise linux
- Oracle enterprise manager
- Oracle web services manager
- Oracle HTTP server
- ITIL processes
- Release management
- JDBC configuration
- JMS configuration
- WLST scripting
- Node manager setup
- Security implementation
- Middleware administration
- Web services deployment
- SSL configuration
- JDBC management
- Domain configuration
- Oracle weblogic expertise
- Clustering techniques
- Backup and recovery
- Load balancing
- Resource monitoring
- Root-cause analysis
Certification
- ITIL Foundation certificate in it service management
- PeopleCert
KEY ACHIEVEMENTS
- Improved Service Uptime: Increased service uptime by 15% through efficient deployment strategies.
- Optimized Deployment Times: Reduced deployment times by 20% using automation tools.
- Cost-efficient Project Delivery: Led a team of 15 to deliver projects 10% under budget.
- Boosted Middleware Performance: Enhanced middleware performance, boosting transaction speed by 25%.
Timeline
Service Delivery Manager
Tata Consultancy Services
07.2023 - Current
Middleware Administrator
Tata Consultancy Services
06.2019 - 07.2023
Technical Lead
HCLTech
08.2016 - 05.2019
Senior Software Engineer
Tech Mahindra
08.2015 - 08.2016
Lead Infrastructure Engineer
Mphasis
09.2014 - 07.2015
Software Engineer
Wipro
09.2010 - 09.2014
BCA - Information Technology
Techno India Institute of Technology
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