Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
PALLABI PAUL

PALLABI PAUL

KOLKATA

Summary

Dynamic Sales and Marketing Manager with a proven track record at BMW, adept at driving market growth through innovative strategies and customer insights. Specializes in brand-building and full-cycle sales process management, excelling in multitasking and relationship building. Demonstrated success in enhancing sales techniques and campaign evaluations, ensuring a 20% increase in customer satisfaction.

Overview

8
8
years of professional experience

Work History

Sales and Marketing Manager

BMW
KOLKATA
03.2023 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Associate

MARUTI SUZUKI NEXA
KOLKATA
01.2022 - 03.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Sales Associate

CELICA MOTOCORP PVT LTD
KOLKATA
05.2022 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Sales Associate

BHANDARI AUTOMOBILES PVT LTD
KOLKATA
09.2018 - 04.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Marketing Executive

MAX KITCHEN INDIA PVT LTD
KOLKATA
04.2017 - 09.2018
  • Created content for various digital channels, including website, social media and email.
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Conducted market research to identify consumer trends and preferences.
  • Organized promotional events such as conferences, trade shows and product launches.
  • Analyzed customer feedback to improve the quality of products and services.
  • Established pricing strategies for new products by analyzing competitive landscape.
  • Collaborated with sales team to develop targeted promotions and incentives programs.

Education

Bachelor of Science - BSC

CALCUTTA UNIVERSITY
KOLKATA
07-2018

MBA - Sales And Marketing Management

AMITY UNIVERSITY
NOIDA

Skills

  • Performance tracking and evaluations
  • [Type] sales techniques
  • Rapport and relationship building
  • Brand-building strategies
  • Marketing campaign evaluation
  • Brand ambassador relations
  • Sales and prospect management
  • Cold-calling
  • Business development and planning
  • Sales Cycle Management
  • Product Knowledge
  • Full-cycle sales process
  • Pricing strategy
  • Problem-solving abilities
  • Complex project negotiations
  • Reliability
  • Objection handling
  • Multitasking

Affiliations

singing and dancing , driving , biker

Accomplishments

  • certified sales consultant from MARUTI SUZUKI INDIA PVT LTD
  • certified sales consultant from BMW INDIA PVT LTD

Timeline

Sales and Marketing Manager

BMW
03.2023 - Current

Sales Associate

CELICA MOTOCORP PVT LTD
05.2022 - 10.2022

Sales Associate

MARUTI SUZUKI NEXA
01.2022 - 03.2023

Sales Associate

BHANDARI AUTOMOBILES PVT LTD
09.2018 - 04.2022

Marketing Executive

MAX KITCHEN INDIA PVT LTD
04.2017 - 09.2018

Bachelor of Science - BSC

CALCUTTA UNIVERSITY

MBA - Sales And Marketing Management

AMITY UNIVERSITY

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