PALLAV VERMA
Retail Analyst & Communication Manager
Gurgaon,HR
Summary
A “Performance Driven Professional” bringing in wide level of business acumen and record of achievements developed over 14 years of work experience in retail sector. High-level exposure in managing the entire process of sales analysis, planning & forecasting, data management, trend visualization, inventory & man-power management aimed at successful accomplishment of plans & goals.
Capable Retail Analyst with proven history of enhancing Retail operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Results-oriented - Management Analyst adept at analyzing and improving business policies and procedures.
Overview
4
4
Certifications
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Retail Analyst & Communication Manager
Marks & Spencer Reliance India Pvt Ltd
Gurgaon , Haryana
2013.10 - Current
- Preparing Sales Plan, Category (Business Units), Salary Budgeting for business and stores.
- Produced detailed Sales plan, Salary Budgeting, relevant dashboard and reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Collected, organized and modeled data using SAP-BI, Excel, Power-BI, Wooqer.
- Helped leaders understand how to effectively manage Store performance, Key Retail Metrics planning & tracking.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Store Manager
Marks & Spencer Reliance India Pvt. Ltd
Raipur, Delhi & Bangalore , Chhattisgarh
2012.01 - 2013.09
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
Department Manager
Future Lifestyle Fashion (Future Group)
Raipur, Bangalore , Chhattisgarh
2010.10 - 2011.12
- Increased efficiency and team productivity by promoting operational best practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Floor Manager
Westside - Trent Limited
Raipur , Chhattisgarh
2009.01 - 2010.09
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Sales Floor Manager
Coupon - Prateek Life Style Pvt Ltd
Raipur , Chhattisgarh
2007.05 - 2008.12
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales & Marketing Executive
Eureka Forbes Pvt. Ltd
Raipur , Chhattisgarh
2006.01 - 2007.04
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
MBA - Marketing & Operations
IICT (Indian Institute of Commerce & Trade)
Lucknow 2010.03 - 2012.04
B Com - Marketing
MATS College, Pt. Ravi Shankar University
Raipur 2005.04 - 2007.03
High School Diploma -
PUSPRAJ Eng Med. Hr. Sec. School, CG Board
Bilaspur 2000.05 - 2001.06
Skills
Retail Analysis
Certification
Full Stack on Machine Learning and Power BI (Python base)– Jigsaw Academy Certification
Accomplishments
- Rated as HP (High Performance) for Yearend Review – FY18-19, FY16-17 & FY15-16, and as EP (exceptional Performance) for Yearend Review - FY 14-15
- Awarded as Outstanding Contributor of the Business – FY 15-16, and as Outstanding Contributor of the Function (Retail) for Year – FY 14 -15
- Awarded as Value Champion for Quarter I – FY 17-18 & Quarter I – FY 15-16.
- Awarded for Best Idea of the Quarter III - FY 14-15
- Awarded as Best Employee of the Month (Nov)– FY 14-15 (corporate)
- Awarded as Star Performer (Retail & Supply Chain) for FY 13-14
- Recognized as Valued Trainer (Cross-functional) for Retail Math program.
Timeline
Full Stack on Machine Learning and Power BI (Python base)– Jigsaw Academy Certification
2020-06
Train the Trainer – Dale Carnegie & Associates, Inc
2019-04
Analytical Thinking and Problem Solving
2018-09
Situational Leadership
2018-02
Retail Analyst & Communication Manager
Marks & Spencer Reliance India Pvt Ltd
2013.10 - Current
Store Manager
Marks & Spencer Reliance India Pvt. Ltd
2012.01 - 2013.09
Department Manager
Future Lifestyle Fashion (Future Group)
2010.10 - 2011.12
MBA - Marketing & Operations
IICT (Indian Institute of Commerce & Trade)
2010.03 - 2012.04
Sales Floor Manager
Westside - Trent Limited
2009.01 - 2010.09
Sales Floor Manager
Coupon - Prateek Life Style Pvt Ltd
2007.05 - 2008.12
Sales & Marketing Executive
Eureka Forbes Pvt. Ltd
2006.01 - 2007.04
B Com - Marketing
MATS College, Pt. Ravi Shankar University
2005.04 - 2007.03
High School Diploma -
PUSPRAJ Eng Med. Hr. Sec. School, CG Board
2000.05 - 2001.06
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