Pallavi Jadon

• Managed daily operations to ensure efficient workflow and team collaboration.
• Coordinated training sessions to enhance staff skills and operational knowledge.

• Implemented process improvements to streamline communication within departments.

• Supported project management initiatives by tracking progress and reporting updates.
Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.

• Created detailed project plans for process improvement & Agents hiring.

• Collaborated with IT team members on website development projects such as bug fixes, system upgrades and new feature rolled out.

• Led teams of customer service representatives, consistently achieving top-tier customer satisfaction and support quality benchmarks.

• Monitored live and recorded interactions, utilizing structured coaching frameworks to improve representative performance.

• Facilitated regular client meetings to align on operational expectations, gather feedback, and build long-term working relationships.

• Implemented continuous improvement strategies that boosted overall team productivity and quality compliance standards.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Handled inbound/outbound customer interactions, pitching product benefits and closing sales to consistently meet and exceed monthly revenue quotas.

• Identified customer pain points to offer personalized product recommendations and value-added upsells.

• Maintained high customer satisfaction scores (CSAT) by delivering exceptional service while overcoming sales objections.

• Logged call interactions, customer feedback, and sales outcomes accurately within CRM tools.

• Consistently achieved and exceeded monthly sales targets by promoting core products and services to target customers.

• Delivered exceptional customer support by identifying client needs and matching them with customized service solutions.

• Maintained high customer satisfaction scores through proactive follow-ups and accurate account management.