Pallavi Jadon
Results-oriented Assistant Manager of Operations and experienced leader dedicated to driving operational excellence, improving customer experience, and elevating team performance across all touchpoints. Skilled in client management, quality assurance, and workflow optimization, supported by technical expertise in website development coordination, project tracking, and advanced Excel analysis (VLOOKUP/XLOOKUP,/IF and others). Proficient in leveraging modern operational tools including Jira, Jira Service Desk, Zendesk, Slack and many more to streamline cross-functional collaboration, manage ticketing workflows, and boost bottom-line efficiency.
Work History
Assistant Manager of Operations
7 Months• Managed daily operations to ensure efficient workflow and team collaboration.
• Coordinated training sessions to enhance staff skills and operational knowledge.
• Implemented process improvements to streamline communication within departments.
• Supported project management initiatives by tracking progress and reporting updates.
Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
• Created detailed project plans for process improvement & Agents hiring.
• Collaborated with IT team members on website development projects such as bug fixes, system upgrades and new feature rolled out.
Team Leader
3 Years 3 Months• Led teams of customer service representatives, consistently achieving top-tier customer satisfaction and support quality benchmarks.
• Monitored live and recorded interactions, utilizing structured coaching frameworks to improve representative performance.
• Facilitated regular client meetings to align on operational expectations, gather feedback, and build long-term working relationships.
• Implemented continuous improvement strategies that boosted overall team productivity and quality compliance standards.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Care Executive
1 Year• Handled inbound/outbound customer interactions, pitching product benefits and closing sales to consistently meet and exceed monthly revenue quotas.
• Identified customer pain points to offer personalized product recommendations and value-added upsells.
• Maintained high customer satisfaction scores (CSAT) by delivering exceptional service while overcoming sales objections.
• Logged call interactions, customer feedback, and sales outcomes accurately within CRM tools.
Sales Specialist
10 Months• Consistently achieved and exceeded monthly sales targets by promoting core products and services to target customers.
• Delivered exceptional customer support by identifying client needs and matching them with customized service solutions.
• Maintained high customer satisfaction scores through proactive follow-ups and accurate account management.
Education
Bachelor of Commerce
Master Of Business Administration - Human Resource/Marketing
Acquired marketing expertise focusing on consumer behavior, market research, branding, and digital marketing strategies.