Pallavi Jadon
Kharar, India
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
Teleperformance Pvt Lmt
Mohali
02.2024 - Current
- Managed daily operations to ensure efficient workflow and team collaboration.
- Coordinated training sessions to enhance staff skills and operational knowledge.
- Implemented process improvements to streamline communication within departments.
- Supported project management initiatives by tracking progress and reporting updates.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Created detailed project plans for website development initiatives, including timelines and resource requirements.
- Collaborated with IT team members on website development projects such as bug fixes, system upgrades and new feature rollouts.
Team Leader
Teleperformance
Mohali
07.2022 - 02.2024
- Leading teams of customer service representatives, ensuring high-quality support and customer satisfaction.
- Monitored and evaluated customer interactions to identify areas for improvement and provided coaching and feedback.
- Implemented strategies and initiatives to enhance team performance and drive continuous improvement.
- Maintained high standards of quality and compliance in all team activities.
- Managed client meetings, understanding client needs, providing tailored solutions, and building enduring relationships.
- Proactively resolved customer issues and complaints, ensuring customer satisfaction and loyalty.
Customer Care Executive
Teleperformance mohali
Mohali, Chandigrah
07.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Specialist
Cogent E-services
10.2020 - 06.2021
- Customer satisfaction.
- Provide assistance to the customers.
- Consistently achieved and exceeded sales targets by promoting products and services effectively.
Education
Bachelor of Commerce -
Ch. Charan Singh University
Meerut, Uttar PradeshMaster of Business Administration - Human Resource/Marketing
Dr. APJ Abdul Kalam Technical University
Lucknow, Uttar PradeshSkills
- Microsoft Office
- VLOOKUP/XLOOKUP
- Leadership
- Client Management
- Responsibility & Resolution
- Website development
- Customer Service
- Sales Strategies
- Quality Assurance
Hobbies and Interests
- Travelling
- Reading
- Music
Profile Url
bold.pro/my/pallavi-jadon240307161427/381
Timeline
Assistant Manager of Operations
Teleperformance Pvt Lmt
02.2024 - Current
Team Leader
Teleperformance
07.2022 - 02.2024
Customer Care Executive
Teleperformance mohali
07.2021 - 07.2022
Sales Specialist
Cogent E-services
10.2020 - 06.2021
Bachelor of Commerce -
Ch. Charan Singh University
Master of Business Administration - Human Resource/Marketing
Dr. APJ Abdul Kalam Technical University