Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Muthu Kumar Jayabal

Chennai

Summary

Efficient Assistant Manager of Operations known for unparalleled productivity and task completion. Possess specialized skills in supply chain management, inventory control, and workforce optimization. Excel in leadership, communication, and problem-solving to drive team success and operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Wipro Ltd
Chennai
03.2021 - Current
  • Assisted in developing operational plans and strategies to meet organizational objectives.
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Developed and maintained effective relationships with internal departments and external stakeholders.
  • Coordinated the implementation of new processes and systems to improve overall operations.
  • Analyzed data to identify areas for improvement in operational performance and costs.
  • Ensured that quality control standards were met by monitoring performance against established goals.

Assistant Manager of Operations

WNS Global Services
Gurgaon
08.2020 - 03.2021
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Assisted in problem solving when issues arose during production or delivery cycles.
  • Directed workflow by assigning tasks to team members based on their skillset and availability.

SME-Underwriting

First Source Solution Pvt Ltd
Chennai
07.2019 - 08.2020
  • Managed customer relations by responding promptly to inquiries, complaints, and feedback.
  • Provided training sessions for new employees.
  • Maintained positive working relationship with fellow staff and management.
  • Prompt and efficient identification of customer needs.
  • Resolved customer complaints in a timely manner.

SME-Direct/Broker Underwriting

Ocwen Financial Services
Pune
02.2017 - 06.2019
  • Handled underwriting QA review.
  • Trained a couple of batches on all the concepts pertinent to 'Mortgage Underwriting'.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified patterns of suspicious activity across multiple accounts or transactions.

QA-Underwriting

Quatrro Mortgage Solution
Chennai
10.2016 - 02.2017
  • Possess rich domain experience on all 4Cs of underwriting.
  • Well trained in all the stages of the US residential mortgage process.
  • Analyze Credit, Income, Asset, and Collateral documents for all products handled by the Mortgage Industry.

Senior Associate

Accenture Credit Service
Chennai
03.2013 - 10.2016
  • Reviewed and analyzed loan applications for completeness and accuracy.
  • Assessed risk levels associated with each loan application based on established criteria.
  • Calculated debt-to-income ratios to ensure compliance with industry standards.
  • Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
  • Evaluated loans against portfolio and investor guidelines.
  • Determined loan eligibility and approved or rejected applications.

Education

BCA - Computer Application

National College
Trichy
04-2011

Diploma in Advertising, Design And Animation - Multimedia Designing

G-Tec Computer Education
Trichy
04-2011

Skills

  • Process Improvement
  • Stakeholder Relations
  • Business and Operations Management
  • Leadership
  • Workforce Management
  • Budgeting and cost control
  • Analytical Thinking
  • Microsoft Office
  • HTML
  • Microsoft Azure
  • Power Platform
  • Data Analysis

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Certification

  • Microsoft Power Platform Fundamentals (PL-900)
  • Six Sigma Green Belt

Timeline

Assistant Manager of Operations

Wipro Ltd
03.2021 - Current

Assistant Manager of Operations

WNS Global Services
08.2020 - 03.2021

SME-Underwriting

First Source Solution Pvt Ltd
07.2019 - 08.2020

SME-Direct/Broker Underwriting

Ocwen Financial Services
02.2017 - 06.2019

QA-Underwriting

Quatrro Mortgage Solution
10.2016 - 02.2017

Senior Associate

Accenture Credit Service
03.2013 - 10.2016

BCA - Computer Application

National College

Diploma in Advertising, Design And Animation - Multimedia Designing

G-Tec Computer Education

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Muthu Kumar Jayabal