Pallavi Jambhale
Mumbai
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Officer
Smita Jayakar Private Limited
Mumbai
10.2021 - Current
- Raised customer satisfaction, helping to build lasting relationships with customers.
- Established clear and effective policies for standardisation across different areas of operations.
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
- Built and maintained relationships with local authorities to understand impact of policies.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
Public Relationship Manager
Qi Spine Clinic
Mumbai
11.2020 - 10.2021
- Ensuring the front desk provides a professional and friendly service for customers.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed team communications and information for meetings.
- Planned and executed new strategies to increase sales.
- Organised files to support efficiency and traceability.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
Senoir Front desk Manager
Suburban Diagnostics India Private Limited
Mumbai
04.2016 - 01.2020
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Customised customer experiences to build brand loyalty.
- Enhanced working relationships by participating in team-building activities.
- Supervised work of contracted employees to deliver work on schedule.
Front Desk Executive
M M Diagnostics Centre
Mumbai
02.2014 - 08.2015
- Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.
- Successfully maximised revenue through excellent sales techniques, upselling and negotiation.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai, MHMar 2012
Data Science And Artificial Intelligence - Data Analytics
Boston Institute of Analytics
Mumbai11-2024
Skills
- Power BI
- SQL
- Tableau
- Presentations and proposals
- Territory and account management
- Operations management
- Public relations understanding
- Relationship management
- Financial administration
- Productivity performance
Certification
Basic Computer Course
Pursuing Data Science and Artificial Intelligence Course
Languages
- English
- Hindi
- Marathi
Interests
Exploring new places
Music
Additional Information
- ACHIEVEMENTS , Awarded best performer at Suburban Diagnostics (1) Pvt. Ltd for my performance at work
Timeline
Executive Officer
Smita Jayakar Private Limited
10.2021 - Current
Public Relationship Manager
Qi Spine Clinic
11.2020 - 10.2021
Senoir Front desk Manager
Suburban Diagnostics India Private Limited
04.2016 - 01.2020
Front Desk Executive
M M Diagnostics Centre
02.2014 - 08.2015
Bachelor of Commerce - Commerce
Mumbai University
Data Science And Artificial Intelligence - Data Analytics
Boston Institute of Analytics
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