Open To Work
PALLAVI KAMBLE
Pune
Summary
Results-driven Collections Supervisor with expertise in client communication, team leadership, and performance analysis. Proven track record in implementing effective collection strategies to enhance recovery rates and improve team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Supervisor
Collection officer
pune
01.2018 - 02.2026
- Supervised daily collection operations and monitored team performance to ensure effective workflow.
- Managed communication with clients regarding overdue accounts and payment plans.
- Reviewed and analyzed collection reports to identify process improvements.
- Conducted regular team meetings to align on goals, address challenges, and communicate updates.
- Implemented strategies to improve client relationships and recovery rates.
- Led team by answering questions and solving complex problems daily.
- Conducted quality checks and accuracy audits.
- Created and shared project progress reports with upper management to facilitate informed decision-making.
- Analyzed customer feedback data to identify areas of improvement within the organization.
Collections Supervisor
Easy Deal
Pune
12.2023 - 01.2026
- Trained and mentored team members on effective collection strategies and techniques.
- Coordinated the transfer of bad debt portfolios between internal departments in accordance with legal requirements.
- Resolved customer complaints or answered customers' questions.
Administration Clerk
Center Life school in Pune
Pune
02.2023 - 12.2023
- Maintained student records and documentation in compliance with school policies.
- Assisted in organizing school events and activities to enhance community engagement.
- Developed filing systems to ensure easy access to important documents and information.
- Maintained filing systems for records, correspondence, reports and documents.
Collections Supervisor
Shree Sadguru Services
PUNE
01.2021 - 01.2022
- Coordinated communication between departments to resolve customer account issues.
- Reviewed credit records to evaluate customer histories.
- Exceeded monthly collection targets and goals.
Collections Agent
Amruta finance
city
01.2018 - 10.2020
- Managed collections calls to recover overdue payments from clients.
- Negotiated payment arrangements with customers to resolve outstanding debts.
- Maintained accurate records of customer communications and collection activities.
- Handled customer inquiries and disputes regarding account balances professionally.
Education
B.com - Banking And Finance
Swaraj Collage of Commerce
Pune01-2023
Skills
- Client communication
- Collection strategy
- Performance analysis
- Report generation
- Team coordination
- Team leadership
- Mentoring development
- Motivational skills
- Complaint handling
- Performance improvement
- Teamwork and collaboration
- Daily workflow improvement
- Cash handling
Languages
Marathi
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
English
Beginner
A1
Certification
- Debit Recovery Agent (DRA)
- MSCIT
- TALLY
HOBBIES
- Learning new skills dancing and listening to music
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
₹740/hr - ₹1000/hrTimeline
Collections Supervisor
Easy Deal
12.2023 - 01.2026
Administration Clerk
Center Life school in Pune
02.2023 - 12.2023
Collections Supervisor
Shree Sadguru Services
01.2021 - 01.2022
Team Supervisor
Collection officer
01.2018 - 02.2026
Collections Agent
Amruta finance
01.2018 - 10.2020
B.com - Banking And Finance
Swaraj Collage of Commerce