Pallavi Kshirsagar
Hadapsar,Pune Maharashtra
Summary
Goal-oriented Operations Executive with a commitment to nurturing customer relationships and managing sales. Specialties include profit and loss management, asset management, and strategic sales marketing. Assertive yet friendly with exceptional talent.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales & Operation Executive
Neem Holidays Pvt Ltd
Pune,Maharashtra
12.2018 - Current
- Handle booking and arrangement for travel enquirers and request from sales office and other channels which comes through phone calls & emails. Liaise with supplier to negotiate for better rate and/ or condition.
- Making quotation, travel itineraries, tour packages, costing to the customers
- Arranging Hotel Booking, Flight Booking, other transport bookings as per the Travel itineraries in very effective and systematic manner to optimize time slots and priority.
- Communicating with suppliers & service providers
- Answering Calls both In-bound and Out-bound
- Follow up with clients by phone/email about their queries.
- Keeping track on documentation, payments.
- Follow-up with customers for feedback about their experience of the tour and service
- Meet the set target
- Delivered high level of service to customers in effort to build upon future relationships.
- Provide recommendation of hotels, restaurants and transportation based on customers requests & interests.
- Receive the confirmed bookings with all required information from the agents and open files on internal system.
- Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
- Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.
- Maintained up-to-date records of all operational activities in accordance with company policies and procedures.
- Coordinated with vendors and suppliers to optimize supply chain performance.
Accounts Assistant
Rishaan Auto
Pune,Maharashtra
01.2018 - 11.2018
- Consistently input daily financial transactions and accounts receivable data to finalize the posting process
- Perform bookkeeping duties including maintaining data on financial statements, reviewing bank reconciliations, and more
- Confirm that books are reconciled with bank statements and prepare all month-end dealership accounting reports
- Make sure accounts receivable/ accounts payable are processed promptly and properly
- Oversee automotive group payroll, so employees receive prompt payment
- Ensure auto dealership transactions are accurately recorded in all general ledgers
- Reconciled Purchase Orders (POs) to produce accurate inventory reports.
- Prepared month-end closing entries to maintain detailed reporting and record keeping.
- Collated invoices, transaction records and accounting certificates.
HR & Administration Executive
Platiinum Auto (Royal Enfiled)
Pune,Maharashtra
11.2014 - 01.2018
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Input transactions into accounting system to track payments and forecast sales.
- Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
- Created employee attendance reports verifying compliance with company policy.
- Controlled stock and supplies to meet team needs.
- Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
- Recruited and managed contractors to repair or replace damaged office equipment, minimizing disruptions to operations.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Reconciled and kept safe small amounts of petty cash in line with financial regulations.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
Billing Executive
Bharat Suzuki
Pune
01.2010 - 11.2014
- Resolved customer inquiries regarding billing discrepancies.
- Maintained up-to-date records of all billing activities in an organized manner.
- Developed and maintained billing system procedures to ensure accuracy of invoices.
- Processed customer payments and generated monthly statements.
- Communicated regularly with vendors regarding invoice processing status updates.
- Prepared invoices for customers based on product and service usage or flat fees.
- Identified any errors or discrepancies in invoice calculations before sending out bills.
- Coordinated with collections department to resolve overdue payments promptly.
- Assisted with month-end closing activities, including account reconciliations.
- Implemented process improvements to streamline billing operations.
- Analyzed customer data to identify trends or potential issues with billing accuracy.
- Provided support during internal and external audits related to billing processes.
Billing Executive
Nokia Priority Dealer
Pune
02.2008 - 12.2011
- Manage account balances to discover outstanding debts or other inconsistencies
- Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
- Check the data input in the accounting system to ensure accuracy of final bill
- Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
- Issue customer account statements periodically or whenever necessary
- Receive payments through various methods (cash, online payments etc.) and check for credibility
- Send reminders for payments and contact customers when assigned
- Update accounting records with new payments, balances, customer information
Education
Bachelors Program In Business Administration - Finance & Accounting
Mangalam School of Management & Technology
New Delhi,India2014
MBA - Travel & Tourism
Mangalam School of Management & Technology
New Delhi, DLSkills
- Performance Reviews
- Operation Management
- Sales and Marketing Strategies
- B2B Sales
- Department Management
- Effective Leadership
- Hiring and Onboarding
- Client Contract Negotiations
- Purchasing and Planning
- Leadership Training
- Operational Efficiency
- Scheduling Coordination
- Marketing
- Asset Management
- Experience Balancing Sheets
- Facilities Management
Certification
Tally ERP Solutions
MS Office
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Sales & Operation Executive
Neem Holidays Pvt Ltd
12.2018 - Current
Accounts Assistant
Rishaan Auto
01.2018 - 11.2018
HR & Administration Executive
Platiinum Auto (Royal Enfiled)
11.2014 - 01.2018
Billing Executive
Bharat Suzuki
01.2010 - 11.2014
Billing Executive
Nokia Priority Dealer
02.2008 - 12.2011
Bachelors Program In Business Administration - Finance & Accounting
Mangalam School of Management & Technology
MBA - Travel & Tourism
Mangalam School of Management & Technology
Tally ERP Solutions
MS Office
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