Pallavi Kumari
Bengaluru
Summary
Seeking for an opportunity where my dedication, expertise could give the organization an upper hand within the industry. Aspiring for a challenging role to contribute to the growth of organization, in turn ensuring personal growth.
9+ years of IT Industry Experience with Linux, AWS and Cloud Management, Configuration Management and Ansible. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution on issues. Plan and schedule Changes, Coordinating with different stakeholders for its execution. Experience in handling day-to-day LINUX operating system administration, maintenance and break-fix support on Legacy & Non-legacy OS. Knowledge and expertise of OS clustering, partitioning and virtualization. Work with Security Management team for implementing & maintaining servers and devices as per Security Policy agreed with Customer for audit readiness. Perform deep dive analysis to provide RCA wherever required.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Oracle
09.2022 - Current
- Provide 24x7 Global Linux support across multiple regions including APAC & EMEA.
- Manage OCI-based infrastructure for mission-critical applications
- Lead root cause analysis and resolution of high-impact incidents
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Collaborate with global teams to implement automation using Ansible and Terraform.
- Train and mentor junior engineers in Linux and cloud operations.
- Diagnose and resolve issues related to Linux OS, Networking, Storage, and Compute.
- Handle incident management, root cause analysis, and escalation procedures.
- Use tools like Ksplice for zero-downtime patching and OS Management Hub for system updates.
- Collaborate with clients to understand their infrastructure needs.
- Provide guidance on best practices for deploying and managing Linux workloads on OCI.
- Create and maintain support documentation, FAQs, and training materials.
- Implement and monitor security policies, including firewall rules and access controls.
- Ensure compliance with Oracle’s cloud security standards.
- Support Identity Management configurations.
- Work closely with internal Oracle teams (engineering, product, development and operations) towards problem fixing.
- Mentor junior support engineers and contribute to process improvements.
- Handling P1 (Priority 1) cases under pressure, often involving mission-criticalsystems.
- Manage quick triage, escalation, and communication across global teams.
- Supporting on call duties for virtual machine infrastructure team, bare metal infrastructure and High-Performance
- Computing (HPC) team and providing RCAs for the incident caused.
- Implementing observability practices to maintain and monitor the health of VMs, hypervisors, bare metal, and GPU instances across the regions of Oracle Cloud.
- Mitigating security vulnerabilities across compute supporting services infrastructure flagged by security team and patching systems regularly.
- Troubleshooting issues during the deployment phases.
- Delivering Linux Deep Dive trainings on memory, network, disk and CPU etc.. for Tech Forum.
- Resolved more than 2000+ tickets premium support cases.
Technical Consultant
ATOS
03.2022 - 09.2022
- Worked on Incidents/SRs/Changes as part of BAU.
- Perform Patching of servers through E2E Automation Tool.
- Support DR activities of Linux Servers.
- Provide technical support to team mates based on requirements.
Senior Linux Administrator
IBM India Pvt Ltd / Kyndryl India Pvt Ltd
01.2020 - 03.2022
- Systems monitoring and administration of Servers for day-to-day problems, patches, local user administration, monitoring log files, software up-gradation, configuration changes.
- Worked on LVM, which includes creating PVs, VGs, LVs, and filesystems and troubleshooting, including storage management for reduction of storage for cost saving to client.
- Worked on kernel parameter configuration, performance monitoring, and tuning for better performance based on application/database team’s requirement or Vendor suggestions.
- Configured Linux network, basic troubleshooting process, Diagnose and corrective network problems during the VM cutover during or crash recovery.
- Extended and logical partitions management including SWAP partitions.
- ASM disk configuration & management on Oracle RAC servers.
- Provided guidance and leadership to the Development/Application Team using a collaborative, balanced approach for delivery.
- Directed change management by ensuring that key stakeholders understood the need for and implications of various solutions, as well as their support responsibilities.
- Working with application team for exporting shared volumes and mounting shared volumes which are on NAS sharing and routing of NFS traffic on dedicated vNIC.
- Worked with DBA team for network related, permissions, mount points, and space-related issues.
- Resolved problems with time-critical components via negotiations with vendors within a compressed timeframe.
- Extensive working experience in process scheduling, disk and file system I/O, kernel tuning, TCP/IP networking.
- Resolved configuration issues and problems related to OS, local user ids, Networking, NTP, DNS, and Service issues.
- Worked with AD team on Onelidentity tool service for troubleshooting for user login issues.
System Engineer
Cisco Systems
07.2016 - 12.2019
- System administration, maintenance and monitoring various day-to-day Operations.
- Integration and Delivery of Cisco components on RedHat, CentOS, Windows and Ubuntu servers.
- Installing and integrating components to get the system working end to end.
- Hosting and Managing the Infrastructure on AWS (Amazon web services) - EC2, S3, ELB, VPC, EBS, CloudWatch and Security Groups.
- Experience in managing and maintaining IAM policies for organizations in AWS to define groups, create users, assign roles and define rules for role-based access to AWS resources.
- Create S3 buckets and managing policies for S3 buckets.
- Creating snapshots and amazon machine images (AMIs) of the instances for backup and creating clone instances.
- VMware ESXi, and vSphere environments with VCenter Management.
- Installation, Configuration and Maintenance of VMware ESX 5.0 and Virtual Machines.
- Monitor and test application performance. Identify possible solutions and work with developers to implement those fixes.
- Packages/dependencies (yum/apt-get) Repository management.
- Manage system routine backup, scheduling jobs, enabling cron jobs, enabling system logging for maintenance.
- Provide technical support by troubleshooting day-to-day issues with various servers on different platforms. Worked on oracle database using Toad tool.
System Administrator
Wipro Technologies
12.2015 - 07.2016
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
Education
B.Tech - E.C.E
The Techno School Of Engineering
01.2014
Skills
- Server OS: RHEL, Oracle Linux, CentOS, Ubuntu
- Cloud Technologies: AWS, OCI, IBM Cloud
- Networking: TCP/IP, NFS, Telnet, FTP, DNS, DHCP, Sendmail/Postfix server
- Security: SSH, SSL, IPtables, SSSD, LDAP, TCP Wrappers, port scanners
- Monitoring Tools: Nagios, Zabbix
- Automation Tools: Ansible, Shell
- Customer support
- Incident management
Languages
English
Hindi
Maithili
Certification
Oracle Cloud Infrastructure Foundations Associate
RedHat Certified Engineer
Timeline
Senior Technical Support Engineer
Oracle
09.2022 - Current
Technical Consultant
ATOS
03.2022 - 09.2022
Senior Linux Administrator
IBM India Pvt Ltd / Kyndryl India Pvt Ltd
01.2020 - 03.2022
System Engineer
Cisco Systems
07.2016 - 12.2019
System Administrator
Wipro Technologies
12.2015 - 07.2016
B.Tech - E.C.E
The Techno School Of Engineering