Pallavi L
Bangalore, Nandini layout
Summary
Detail-oriented O2C and Claims Operations Analyst with 6.4 years of experience in high-volume transactional environments. Expertise in cash application, deductions/disputes, payment processing, reconciliations, and incentive claim validation. Proficient in SAP, MS Excel, and Tally, with strong analytical skills to resolve discrepancies, and ensure compliance. Experienced in pop validation, audit support, stakeholder coordination, reporting, and process optimization to meet SLAs.
Overview
6
6
years of professional experience
Work History
Business Analyst
Cisco Systems (India) Private Limited
06.2025 - Current
- Review and validate partner POP and incentive claims to ensure accuracy, completeness, eligibility, and compliance with program guidelines.
- Monitor claim aging and take timely action to clear pending and open claims within defined timelines.
- Verify incentive calculations and supporting documents to prevent errors and payment delays.
- Identify and resolve claim discrepancies by coordinating with partners for missing or incorrect documentation.
- Investigate partner queries and disputes and provide clear and timely resolutions.
- Apply analytical and problem-solving skills to assess complex cases and make decisions based on policy guidelines.
- Support audits and quality reviews by identifying errors, recommending corrective actions, and reducing rework.
- Ensure adherence to internal policies and program requirements throughout the claim lifecycle.
- Collaborate with cross-functional and global teams to stay updated on process and regional changes.
- Participate in global meetings to understand program updates and best practices.
- Review and process multilingual claim documentation using translation tools as required.
- Communicate effectively with partners and internal stakeholders to support smooth claim processing.
- Work independently to manage multiple priorities while maintaining accuracy and meeting aging-clearing goals.
Operation analyst
Accenture Solutions private limited
07.2019 - 02.2025
- Managed daily cash application for checks, drafts, wires, ACH, and electronic payments, including on-account, unpaid, miscellaneous, and GL manual postings.
- Identified and analyzed payment processing, cash discounts through accurate reporting.
- Handled end-to-end deduction and dispute management, audits, aging analysis.
- Prepared and delivered daily/monthly reports aging, SLA/TAT ensuring accuracy, timeliness, and compliance.
- Conducted quality checks, duplicate audits, error logs, and updated DTPs to support audit readiness and process standardization.
- Coordinated with collections, treasury and banking communication team, business units, and tech teams to resolve issues, support payment runs and improve processes.
- Supported automation and improvement initiatives.
- Managed ad-hoc requests, proposal runs, direct debit and outgoing payment runs, while consistently meeting SLAs and TATs in a high-volume environment.
- Managed team engagement and coordination activities, including maintaining leave trackers and performance scorecards, organizing social initiatives and special events, and supporting town hall programs through presentation preparation and coordination.
- Recognized with a Star Award and Core Value Champion award for strong performance.
- Received a Spot Award for successfully handling complete responsibilities during my lead’s absence.
- Engaged in National Service Scheme volunteering and received multiple awards and certifications in academic, cultural activities, debates, and sports.
Education
Bachelor of Commerce -
KUVEMPU UNIVERSITY
07-2019
Skills
- MS Excel
- Tally
- MS PowerPoint
- MS Word
- SAP
- Workspan
Languages
- Kannada, Fluent
- English, fluent
Personal Information
- Father's name: Lakshman Shetty
- Date of birth: 10/09/98
- Nationality: Indian
- Strengths – quick learner, hard worker, leadership skills, team player
- Current address: Nandini Layout, Bangalore 560096
Disclaimer
I hereby declare that all information furnished above is true and authentic to the best of my knowledge and belief.
Your sincerely
- Pallavi L
Timeline
Business Analyst
Cisco Systems (India) Private Limited
06.2025 - Current
Operation analyst
Accenture Solutions private limited
07.2019 - 02.2025
Bachelor of Commerce -
KUVEMPU UNIVERSITY