Pallavi Mehta
Senior Analyst, Sales Operations
Gurugram
Summary
Accurate Senior Analyst with exceptional teamwork, leadership and communication skills over 10 years of experience working in different segments like support, IT Sales & strategies, B2B Sales and handling daily operational requests to assess the optimal functions. Exceptional technical understanding to meet project deadlines. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Analyst, Sales Operations
DELL Technologies
Gurgaon
03.2016 - Current
- Handling inbound queries through emails and phone calls from all over APJ customers, distributors, partners etc.
- Building strong lasting relationship with customers by understanding and fulfilling their needs.
- Demand generation for global customers covering complete APJ.
- Routing qualified opportunities to the appropriate Account manager for further development and closure.
- Creating opportunities in global accounts and adding good amount of pipeline to the business.
Key Account Manager
Denave India Pvt Ltd
Noida
08.2014 - 03.2016
- Worked for sales enable Company for different projects and clients.
- Identify the clients requirement and generate business leads by contacting the top and middle management of the companies.
- Handling Client Servicing by monitoring the basic requirement of particular projects with in turn around time.
- Data mining for domestic and international client through primary research and secondary research.
Process Analyst
Channel Technologies Private Limited
Noida
10.2013 - 08.2014
- Generated leads and audience generation for IT Products, responsible for Different products and clients like HP, FICCI, IBM, SAP, CISCO, etc. that enable companies to rapidly move qualified opportunities into the sales pipeline.
- Building databases and profiling of appropriate organizations.
- Email broadcasting to potential customers for events.
Technical Support Executive
HCL
Noida
05.2012 - 06.2013
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Increased customer satisfaction ratings.
Education
Bachelor of Technology (B.Tech.) - Computer Science
07.2007 - 07.2011
Skills
Team building
undefinedTimeline
Senior Analyst, Sales Operations - DELL Technologies
03.2016 - Current
Key Account Manager - Denave India Pvt Ltd
08.2014 - 03.2016
Process Analyst - Channel Technologies Private Limited
10.2013 - 08.2014
Technical Support Executive - HCL
05.2012 - 06.2013
SRMIET - Bachelor of Technology (B.Tech.), Computer Science
07.2007 - 07.2011
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Anu VaidyanathanAnu Vaidyanathan
Project Manager at Norwin Technologies(Dell Technologies)Project Manager at Norwin Technologies(Dell Technologies)
Amit MishraAmit Mishra
Chief Portfolio Manager-Herbicides at Dhanuka Agritech LimitedChief Portfolio Manager-Herbicides at Dhanuka Agritech Limited