Suprasanna Narayana Holla
Bengaluru
Summary
Versatile Senior Operations Analyst well-versed in business reporting, compliance requirements and process optimization. Well-organized and hardworking with excellent planning, problem-solving and communication skills developed over 3+ years in the field.
Overview
4
4
years of professional experience
Work History
Senior Operations Analyst
Fidelity national Tittle
Bengaluru
07.2020 - Current
- Issued payoff statements as per requestors' specific instructions.
- Processed payoff checks in a timely manner.
- Drafted satisfactions/releases per county requirements and timeframes.
- Assembled final document package to be archived.
- Sent notification of payoff letters to homeowner’s insurance company and tax authority.
- Requested notes through Document Custodian or pulled from Portfolio files. If no note found, drafted the Affidavit of Lost Note within 30-45 days.
- Sent paid in full documentation to the customer.
- Researched any missing information through various lender representatives.
- Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency, and Credit Union requirements.
- Proficiency in using and learning mortgage loan software.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
- Ability to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.
- Reporting, letter preparation, group presentation, and other related communications skills.
- Interact with strategic teams and clients regarding quality standards of the processes
- Provide training to new joiners
- Generate reports for internal quality control and other reports as requested
- Mentor team members and maintain daily tracker on volumes as required
- Maintain daily tracker of completed tasks and send daily updates to team members
- Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met with no penalty.
Deputy Manager
ICICI BANK
Bengaluru
06.2019 - 10.2019
- Marketing and outreach by going out for business calls with Team members.
- Managing Customer Relationship with HNI Clients, New Customer Acquisition and fee generation.
- Implementing policies/procedures for the all-round development of the Branch as well as reducing overall costs to the bank through various means.
Education
MBA - MBA Finance& Data Analytics
AIMIT
Mangaluru05.2019
Bachelor of Science - Bachelor of Engineering
Visvesvarayaaraya Technological University
Bengaluru06.2016
Skills
- Document Reviews
- Microsoft Excel
- Good Work Ethic
- Planning & Organizing
- Team Management
- Critical Thinking
- Active Listening
- Team Building
- Data Management
- Microsoft Office
- Project Management
- Team Training
- Team Work
- Customer Service
- Time Management
- Problem Solving
- Communication
- SPSS; STATA,SPS,Smartview
Languages
Kannada
First Language
English
Proficient
C2
• English, Hindi, Kannada,Tulu
- Extensive administrative work involved in servicing the mortgage loans with a focus on the payoff process and providing direct member service to the borrowers. Primary contacts include borrowers, investors, county representatives and vendors.
Timeline
Senior Operations Analyst
Fidelity national Tittle
07.2020 - Current
Deputy Manager
ICICI BANK
06.2019 - 10.2019
MBA - MBA Finance& Data Analytics
AIMIT
Bachelor of Science - Bachelor of Engineering
Visvesvarayaaraya Technological University
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