Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Websites
Languages
Timeline
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Akshay Shukla

Boisar

Summary

Dynamic Senior Operations Analyst at First Advantage with a proven track record in background investigations and employee training. Adept at managing multiple priorities while ensuring confidentiality and accuracy. Recognized for exceptional attention to detail and effective communication, driving operational excellence in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Operations Analyst

First Advantage
Mumbai
04.2019 - 05.2025
  • Conducted comprehensive background investigations for corporate clients, emphasizing pre-employment screenings.
  • Verified criminal, education, and identification records for APAC, EMEA, and North America regions.
  • Maintained a database of investigated applicants for future reference.
  • Managed time and case tasks independently to ensure adherence to critical deadlines.
  • Educated new employees on overseas requirements and CRM tools, including GCM and EA.
  • Ensured confidentiality of investigation results throughout processes.
  • Effectively managed multiple priorities in a fast-paced environment.

Back Office Executive

Powerweave
Mumbai
12.2016 - 12.2018
  • Informed customers via mail regarding order details, including unit prices and shipping dates.
  • Communicated anticipated delays and item/color confirmations to ensure clarity.
  • Reviewed proofs against sales orders and purchase orders, correcting any identified errors.
  • Verified customer and order information for accuracy, referencing previous records as needed.

Cash / Document Auditor

Vodafone
Mumbai
03.2016 - 08.2016
  • Resolved problems and issues that arose at Cash.
  • Conducted cash and document audits, identifying discrepancies and inefficiencies.
  • Educated stores on the importance of maintaining accurate and complete records.

Team Assist (Acting)

Vodafone
Mumbai
11.2015 - 02.2016
  • Arranged weekly team meetings to focus on targets and achievements.
  • Supervised and managed customer service executives to ensure high performance.
  • Trained executives and junior staff to maintain superior customer service standards.
  • Coordinated daily workloads and allocated tasks for efficient team operations.

Back Office Executive

Vodafone
Mumbai
11.2014 - 11.2015
  • Created daily and weekly reports for departments according to standard formats.
  • Reorganized daily transaction data for analysis following established procedures.
  • Adjusted report formats based on guidelines from higher management.

Customer Service Executive

Vodafone
Mumbai
07.2013 - 11.2014
  • Resolved customer queries related to care issues through effective interaction.
  • Collected and applied customer feedback to enhance service quality.
  • Analyzed customer needs to create arrangements in line with company policies.
  • Encouraged product up-selling to enhance customer experience.

Education

Bachelor Of Commerce - Accounting

Thakur College Of Science & Commerce
Mumbai
03.2013

Skills

  • Teamwork and collaboration
  • Time management
  • Adaptability and flexibility
  • Research skills
  • Ethical standards
  • Data interpretation
  • Background investigations
  • Employee training
  • Effective communication
  • Document reviews
  • Resilience and perseverance
  • Attention to detail
  • Excel proficiency

Certification

AML-KYC Customer Due Diligence - National Institute of Securities Markets, 2024

Hobbies and Interests

  • Music
  • Cricket
  • Tech Savvy

Languages

English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Timeline

Senior Operations Analyst

First Advantage
04.2019 - 05.2025

Back Office Executive

Powerweave
12.2016 - 12.2018

Cash / Document Auditor

Vodafone
03.2016 - 08.2016

Team Assist (Acting)

Vodafone
11.2015 - 02.2016

Back Office Executive

Vodafone
11.2014 - 11.2015

Customer Service Executive

Vodafone
07.2013 - 11.2014

Bachelor Of Commerce - Accounting

Thakur College Of Science & Commerce

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Akshay Shukla