PRASHITA KAPOOR

• Coordinated global operations for IELTS Reading and Listening marking activities across 52 countries, managing invoicing and ensuring seamless workflow.
• Utilised AWS CLI to automate workflows and manage cloud resources across multiple AWS services.
• Conducted internal audits to evaluate policy compliance, identified improvement opportunities, and reduced operational risks.
• Managed and delivered multiple projects on time and within scope, resulting in a 15% improvement in completion efficiency.
• Managed invoicing operations and conducted comprehensive audits of marker invoices to detect discrepancies and maintain accurate financial documentation.
• Streamlined operational workflows by coordinating cross-functional teams, resulting in improved process efficiency.
• Directed day-to-day operations, achieving 10% efficiency improvement and maintaining 100% on-time project completion rate.
• Guided and supported 130 markers through structured performance evaluations and personalised feedback sessions.
• Reviewed policies and processes to identify inefficiencies, and ensure alignment with organisational objectives.
• Achieved promotion to Senior Analyst in 2.5 years, reflecting strong performance, accountability, and leadership.

Key Projects & Operational Impact

• Contributed to an exclusive project (Project Pigeon) involving refund processing for candidates impacted by score changes, leveraging platforms including Convera, Convera Edge, and ServiceNow to ensure accurate and timely resolution.
• Compliance & Data Governance (ORS Cleanup) Spearheaded venue master data remediation across internal booking platforms (TAS,ORS) and partner system (CMDS,IWAS), resolving record discrepencies to fulfill Australian department of Affairs (DOHA) Deed and UKVI compliance obligations.

• Managed student enrollment and maintained accurate student records across CRM and ERP platforms.
• Acted as the primary point of contact for walk-in inquiries, providing course information and guidance on admission procedures.
• Monitored student fee installments, tracked outstanding dues, and maintained up-to-date payment records.
• Maintained institutional purchase records and documented procurement-related transactions for administrative tracking.
• Oversaw day-to-day admission and front-office activities, ensuring efficient handling of student inquiries, enrollment documentation, and administrative records.