Jithin S
Senior Operations Analyst
Bengaluru
Summary
Dynamic Senior Operations Analyst with a proven track record at First Advantage, enhancing customer satisfaction through strategic performance monitoring. Skilled in data analysis and team training, I effectively managed projects while fostering collaboration across departments, leading to significant operational improvements and minimized risks.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Operations Analyst
First Advantage
06.2021 - Current
- Increased customer satisfaction levels with detailed performance monitoring and targeted improvements.
- Implemented effective risk management strategies, minimizing potential disruptions to operations and reducing financial impact.
- Managed multiple projects simultaneously while maintaining strict timelines and budgets for each initiative.
- Spearheaded efforts to improve communication channels between departments, resulting in greater collaboration across the organization.
Green Light Expert
Uber
11.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Customer Service Representative
StarTek
10.2019 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - 12th Grade
Technical Higher Secondary School
Kerala 04.2001 -
Skills
Team Training
Supply chain management
Resource allocation
Operational forecasting
Analytical mindset
Presentation development
Process flows
Document reviews
Data modeling
Big data analysis
Data analysis
Timeline
Senior Operations Analyst
First Advantage
06.2021 - Current
Green Light Expert
Uber
11.2020 - 05.2021
Customer Service Representative
StarTek
10.2019 - 11.2020
No Degree - 12th Grade
Technical Higher Secondary School
04.2001 -
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