Summary
Overview
Work History
Education
Skills
Always trying to built a healthiest work environment
Work Availability
Quote
Timeline
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Pallavi Pathak

IT Analyst
New Delhi

Summary

Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Enthusiastic [Job Title] polished in optimizing systems to address dynamic needs, improve collaboration, and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.


Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

IT Analyst

TCS
05.2021 - Current
  • Planned computer systems using information engineering and structured analysis.
  • Used troubleshooting to resolve malfunctions with systems.
  • Presented business leaders with ROI estimations to drive project planning and execution.
  • Developed diagrams to describe and lay out logical operational steps.
  • Installed software programs and hardware systems to meet requirements.
  • Delivered software training to educate on best practices for protecting data and minimizing errors.
  • Participated in internal audits regarding quality management system.
  • Adopted new technologies to address changing industry needs.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Investigated and addressed system issues to improve functionality.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Offered input for complex documents to support client-ready final versions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Software App Analyst

Accenture Technilogies
01.2020 - 05.2021
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Created plans and communicated deadlines to complete projects on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide excellent service.
  • Delivered services to customer locations within specific timeframes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Technical Consultant

Wipro Technologies
01.2018 - 01.2020
  • Presented business leaders with ROI estimations to drive project planning and execution.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Provided high-level technical expertise to projects for [Type] industry.
  • Investigated and addressed system issues to improve functionality.
  • Installed software programs and hardware systems to meet requirements.
  • Enhanced interfaces between computer systems to improve information sharing.
  • Monitored equipment and tools and completed projects within time limits.
  • Organized system operating procedures to strengthen strengthening controls.
  • Assessed business needs and problem areas to create focused solutions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Recommended technology upgrades and complementary products to improve client security.
  • Maintained authoritative knowledge on [Area of expertise] through continued education and ongoing training.
  • Used troubleshooting to resolve malfunctions with systems.
  • Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
  • Planned computer systems using information engineering and structured analysis.
  • Evaluated training procedures for employees, designing improvements and alterations based on statistical feedback and observation.
  • Developed technical requirement documentation for new software products compatible with [Type] platform.

Business Analyst

Accenture Global
08.2017 - 01.2018
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
  • Evaluated business requirements to forecast costs relating to hardware, software and consulting.
  • Handled [Type] claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Collaborated on implementation of collection strategies with collections, risk and fraud teams.
  • Taught employees how to control risks at front line.

Escalation Support Engineer

Concentrix
09.2014 - 08.2017
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Upsold products and services to increase company revenue [Number]% beyond targets.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Participated in team-building activities to enhance working relationships.

System Engineer

Quatrro Global Services
12.2013 - 09.2014
  • Compiled, processed and analyzed test data and results to improve product quality.
  • Implemented firewalls, two-factor authentication and antivirus software for networks supporting [Number] users.
  • Compiled data and generated graphs to interpret results and suggest key operational improvements.
  • Provided preventive maintenance for servers, storage equipment and software.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Implemented firewalls, two-factor authentication and antivirus software to maintain network integrity.
  • Built and maintained network infrastructure consisting of Windows.

Education

High School Diploma -

SMIC
Uttar Pradesh
07.2007 - 07.2009

GED -

UP Technical University
Uttar Pradesh
07.2009 - 08.2013

Skills

M365 Exchange online

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Always trying to built a healthiest work environment

This hobby I developed by time and with experience:

I believe as we spent most of our daily hours in work place so our mind is mostly used by our office or work environment

Healthier mind can think in most efficient way of working.

Be hardworking is important at the same time we have to work smart and keep working on ourself to be smarter by time.

Today's era when competition level is higher we need to find out a way where we can create an interest or spark which will help us to be intact with our work most of the time.

Heathy work environment also prevent work pressure feeling in employees.


As hobby I always like to talk about work and communicate teammate and built a friendly environment at workplace as I have seen change

Work Availability

monday
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

IT Analyst

TCS
05.2021 - Current

Software App Analyst

Accenture Technilogies
01.2020 - 05.2021

Technical Consultant

Wipro Technologies
01.2018 - 01.2020

Business Analyst

Accenture Global
08.2017 - 01.2018

Escalation Support Engineer

Concentrix
09.2014 - 08.2017

System Engineer

Quatrro Global Services
12.2013 - 09.2014

GED -

UP Technical University
07.2009 - 08.2013

High School Diploma -

SMIC
07.2007 - 07.2009
Pallavi PathakIT Analyst