Vivek Kumar Sahni
Noida
Summary
A highly motivated and skilled M365 technical lead who has a passion for providing exceptional technical support and ensuring the smooth operation of Microsoft 365 services. My goal is to find a challenging position that utilizes my M365 expertise, problem-solving skills, and commitment to customer satisfaction to help the organization succeed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
M365 Technical Lead
HCL Technologies
Noida
04.2022 - Current
- Managing the design, planning, configuration, and maintenance of M365 products.
- Strong leadership skills are vital for effective team management and collaboration.
- Engaged with team members, clarifying questions, and providing my problem-solving inputs on their queries.
- Diagnosed and resolved complex issues related to M365 services promptly and effectively, ensuring minimal downtime and maximum productivity.
- Conducted training sessions for end-users to enhance their proficiency in utilizing M365 tools and features, resulting in increased productivity and efficiency.
- Troubleshoot issues with Mail flow (Office 365, Hybrid and Centralized) and Entra Connect.
- Expertise in Conditional Access Policies to enhance security for user identity & data leakage.
- MS Compliance/purview portal to increase the data security & management.
- Deployment various Teams application, policy etc.
- Troubleshoot email delivery issues such as Spam/Phish. Anti-Spam policies, Anti-Phish policies, Outbound spam filter policies, Quarantine and Transport Rules to deliver legitimate emails only and avoid accounts being compromised.
- Handle escalations and perform troubleshooting with Technical Advisors and Support Escalation Engineers.
- Security and Compliance: Implementing and managing security measures and compliance standards in M365.
M365, Azure AD, Intune & Windows Identity Support
Wipro Limited
03.2021 - 04.2022
- Provided support to M365 exchange online hybrid infrastructure support to 50+ K users.
- Good expertise on Azure AD user identity and security. Good understanding of user risk detection, risky sign and MFA policies & Azure AD enterprise apps.
- Good working experience on Intune device configuration, enrollment, and MAM policies.
- Good Experience in deployment Azure AD connect server, configuration, and troubleshooting.
- Able to manage MS Teams, User, Meeting & App policy, and troubleshooting.
Administrator L2 Support
Capgemini India Pvt Ltd
07.2016 - 03.2021
- Administrator L2 support on M365 for multiple domains.
- Worked on M365 Security & compliance EOP & ATP.
- Experience to fix migration issue of user account in cloud and on-premises environment.
- Experience on Symantec MessageLabs email security.
- Work with Azure AD sync issues with Azure AD.
- (MDM) Managing Intune user configuration, compliance policy, Apps deployment, Enrollment issue etc.
- PowerShell scripting to minimize manual tasks.
- Windows server active directory identity management.
Education
Bachelor of engineering - CSE
RGPV Bhopal
01.2014
Skills
- M365 Exchange online
- Exchange hybrid servers
- MS Teams
- Intune (MDM)
- Entra Connect
- Symantec Message Labs
- Windows Active directory
- Commvault backup solution
- Service-now & ITSM
- MS Entra identity protection
- Team management
- MS Purview
- MS EOP & ATP
Certification
- Preparing for MS-100, 101
- Trained on Azure & Intune administration and certified by Capgemini university
Languages
English
Hindi
Future Aspiration
- Pursuing for M365 certification
- Preparing for PowerShell scripting
Current Designation
M365 Technical Lead, HCL Technologies, Noida, Noida, Uttar Pradesh, India
Personal Information
- Title: M365 Technical Lead
- Date of Birth: 3rd April 1993
- Gender: Male
- Marital Status: Single
Awards
- Outstanding performance (XtraMile), 2019-07 to 2019-12, Capgemini
- Appreciation for enhancing security component, Wipro
- Appreciation from HCL USA head & client HR director
- Outstanding contributor of the year
- Best efforts for automation solution in emails reporting, 2024-11
Timeline
M365 Technical Lead
HCL Technologies
04.2022 - Current
M365, Azure AD, Intune & Windows Identity Support
Wipro Limited
03.2021 - 04.2022
Administrator L2 Support
Capgemini India Pvt Ltd
07.2016 - 03.2021
Bachelor of engineering - CSE
RGPV Bhopal