Pallavi P T
Bengaluru
Summary
To work successfully confidently and honestly to achieve desired target quality and quantity in any field with a professionally managed organization that provides me growth opportunities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager-patient Experience
Sparsh Hospital
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Customer Relationship Manager &IT Head
Blue Bliss Hospital
10.2020 - 9 2021
- Supervise day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers' accounts
- Keeping a record of customer interaction and details of actions taken
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organization
- Training the staffs related to software
Senior Executive
Sparsh Hospital
02.2023 - 09.2023
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Admin &IT Head
DWC (Dalvkot Wound Care)
02.2019 - 09.2020
- Maintaining smooth daily operation of the facilities
- Wide-ranging decisions about finances, personnel medical policies and community relations
- Patient services, quality assurance, public relations, and department activities
- Preparation of MIS reports
- Assist with recruitment consenting, screening and enrollment of personnel
- Admissions/treatment as per agreed protocols
- Ensure stock levels are adequate and orders are made on time
- Served as a liaison among governing boards, medical staffs and department managers
- Implementing computer systems to fulfill the organizations information systems requirements.
Customer Relationship Executive
DSK Benelli
08.2017 - 03.2018
- Building and maintaining relationships with the clients and key personnel within customer companies
- Conducting business reviews to ensure clients are satisfied with their products and services
- Attending meetings with clients to build relationships with existing customers.
Education
MBA (Hospital Administration) -
Distance Education
BE (Electronic and Communication) - undefined
ATME college of engineering, Mysore
PUC - undefined
Chinmaya PU college, Mysore
SSLC - undefined
Shivanandavidyasamsthe School, Mysore
Skills
MS OFFICE SUITE (Word, Excel, Power point)
C Programming
SCADA
Windows
Google drive and tools
File Type Conversion Tools
Accomplishments
- Successfully completed workshop on Industrial PLC and SCADA.
- Participated in vacation internship program and completed the summer project training.
- Ball Badminton winner in the Inter-Zone school sports.
- Organized various events in ATME held in our college.
- Runner up in VTU Soft ball tournament.
Personal Information
- Father's Name: Mr.Thammaiah P P
- Mother's Name: Mrs. Lilly P P
- Date of Birth: 11/27/94
- Nationality: Indian
- Marital Status: Married
Languages
Kannada (Mother Tongue)
Tamil
Malayalam
English
Hindi
References
Aravind N K –arunambiyapanda@gmail.com
Projects
Implementation of 8 BIT SINGLE CYCLE RISC PROCESSOR USING CADENCE, CADENCE, The goal of this project is to create an 8-bit RISC processor from scratch using Verilog and verify its operations. The CPU which is designed will be having the instruction set memory and the functions will be declared in that memory which operations want to be performed and data memory stores data for execution purpose. This project performs the design of RISC processor using fundamental processor concepts in Verilog HDL, the design is verified and standards industrial tool cadence.
Technicalknowledge
C, VHDL, Microprocessors, Microcontrollers, Matlab, ORCAD, Xilinx
Disclaimer
I hereby declare that the details given are true and correct to the best of my knowledge and belief.
Timeline
Assistant Manager-patient Experience
Sparsh Hospital
10.2023 - Current
Senior Executive
Sparsh Hospital
02.2023 - 09.2023
Customer Relationship Manager &IT Head
Blue Bliss Hospital
10.2020 - 9 2021
Admin &IT Head
DWC (Dalvkot Wound Care)
02.2019 - 09.2020
Customer Relationship Executive
DSK Benelli
08.2017 - 03.2018
MBA (Hospital Administration) -
Distance Education
BE (Electronic and Communication) - undefined
ATME college of engineering, Mysore
PUC - undefined
Chinmaya PU college, Mysore
SSLC - undefined
Shivanandavidyasamsthe School, Mysore
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