PALLAVI REGA

HYDERABAD

Summary

Adaptable and results-oriented professional with a solid foundation in financial operations and compliance-driven environments. Demonstrates strong analytical thinking, attention to detail, and the ability to work effectively in high-pressure, deadline-driven settings. Proven track record of supporting operational excellence through process accuracy, collaboration, and continuous improvement. A fast learner with a commitment to maintaining data integrity and contributing to team success in dynamic organizational structures.

Overview

2026

years of professional experience

Work History

Process Associate

Tata Consultancy Services

2022 - Current

Performed AML (Anti-Money Laundering) verification and due diligence checks to ensure compliance with regulatory standards and internal risk policies.

Handled and resolved customer complaints and escalations efficiently, ensuring client satisfaction and adherence to service-level agreements (SLAs).

Processed and updated FATCA (Foreign Account Tax Compliance Act) information, maintaining accurate client tax records and supporting regulatory reporting.

Maintained daily logs and records for all processed transactions, ensuring audit-readiness and data accuracy.

Identified and escalated suspicious activity as per internal escalation protocols, contributing to risk mitigation.

Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Developed effective improvement plans in alignment with goals and specifications.

Education

BBA - Marketing

Vaagdevi College

06.2022

Intermediate -

Goutham Junior College

05.2017

High School Diploma - undefined

Goutham Model School

05.2015

Skills

Document validation
Report analysis
Quality assurance

SLA accomplishment
Operational support

Timeline