Pallavi Saxena
Noida,Noida
Summary
Domain Expert at Genpact with a strong foundation in Mathematics (M.Sc) and over 10 years of experience in insurance operations, premium allocation, and quality auditing. Proven track record in managing UK GBC Premium processes, including EPC. Expert in data-driven reporting, and driving continuous process improvements through Lean and Six Sigma methodologies.
Overview
14
14
years of professional experience
Work History
Domain Expert
Genpact
2025.12 - Current
- Conduct monthly Process Knowledge Test for Specialty Premium
- Prepare and analyze monthly data for Team VIC (Variable Incentive Components).
- Core Handling of EPC Team along with other teams on business requirement.
- Manage support inboxes, Internal data of team
- Get Clarification on Grey Areas via client connect
Process Developer & Trainer (UK Ins.-GBC Premium)
Genpact
2020.04 - 2025.11
- Handled Specialty Premium Cluster (EPC, Aviation, Marine)
- Allocation & Daily reporting.
- Share DSR reports to client
- Mentored new Processors, conducted audits, and resolved complex case queries.
- Lead huddles for process updates; managed production as per business requirements.
- Lead Client Calls
- Handle Different support box with core team inbox.
- Maintain Internal Data.
Process Developer & QA (US Ins.-Intake & Routing)
Genpact
2017.07 - 2020.04
- Handled Specialty Premium Cluster (EPC, Aviation, Marine) allocation & reporting.
- Mentored new Processors, conducted audits, and resolved complex case queries.
- Led huddles for process updates; managed production as per business requirements.
Process Analyst (US Insurance-Intake & Routing)
Genpact
2015.10 - 2017.06
- Managed intake prioritization, routing accuracy, and adherence to SLAs.
- Perform quality checks and provided inputs for continuous process improvement.
Sr. Back Office Executive
Alwar General Finance Co.
2015.05 - 2015.10
Back Office Staff
Sai Scientific Suppliers
2013.05 - 2015.02
Lecturer
KCRI, Alwar
2012.07 - 2012.12
Education
Master of Science - Mathematics
S.S. Jain Subodh PG College
2012-01
B.Sc. Pass Course - Science
G.D. Govt. College
2009-01
XII - Science
Kendriya Vidyalaya
2006-01
X - General
Shri Guru Hari Krishna Public School
2004-01
Skills
Speed with Accuracy
Proven ability to deliver high-volume production while maintaining 98% accuracy
Flexibility & Adaptability
Agile approach to changing business requirements and cross-functional roles
Domain & Process
Effective Allocation (EPC Team)
Intake & Routing Management
MS Office & Advanced Excel
Training & Mentoring
Personal Attributes
Dedicated & Proactive
Strong Team Management
Accomplishments
- 3 Silver Awards and 12+ Bronze Awards
- 2 Customer Awards
- 1 Special Performance award
- Promoted to PD in first attempt.
- Selected as QA Based on strong process knowledge within 1.5yrs of Joining.
- More than 98% of accuracy
- Participation in different activities
Languages
English Professional
Hindi
Timeline
Domain Expert
Genpact
2025.12 - Current
Process Developer & Trainer (UK Ins.-GBC Premium)
Genpact
2020.04 - 2025.11
Process Developer & QA (US Ins.-Intake & Routing)
Genpact
2017.07 - 2020.04
Process Analyst (US Insurance-Intake & Routing)
Genpact
2015.10 - 2017.06
Sr. Back Office Executive
Alwar General Finance Co.
2015.05 - 2015.10
Back Office Staff
Sai Scientific Suppliers
2013.05 - 2015.02
Lecturer
KCRI, Alwar
2012.07 - 2012.12
Master of Science - Mathematics
S.S. Jain Subodh PG College
B.Sc. Pass Course - Science
G.D. Govt. College
XII - Science
Kendriya Vidyalaya
X - General
Shri Guru Hari Krishna Public School
Activities
Dance Competitions Rangoli Making Fun Fridays Process Events
Awards & Recognition
Recipient of 3 Silver Awards, 10 Bronze Awards, 2 Customer Awards, and a Special Performance Award.
Key Highlights
- Consistent Performer
- Maintained 98%+ accuracy consistently across all projects with multiple client appreciations.
- Promoted to Process Developer within 1 year; Selected as Quality Auditor within 1.5 years.
- Strong Team Connect and management
- Active mentor for new processors; driver of daily reporting, VIC data preparation, and Internal audit data.