Hi, I’m
Pallavi Saxena
Summary
Domain Expert at Genpact with a strong foundation in Mathematics (M.Sc) and over 10 years of experience in insurance operations, premium allocation, and quality auditing. Proven track record in managing UK GBC Premium processes, including EPC. Expert in data-driven reporting, and driving continuous process improvements through Lean and Six Sigma methodologies.
Overview
14
years of professional experience
Work History
Genpact
Domain Expert
12.2025 - Current
Job overview
- Conduct monthly Process Knowledge Test for Specialty Premium
- Prepare and analyze monthly data for Team VIC (Variable Incentive Components).
- Core Handling of EPC Team along with other teams on business requirement.
- Manage support inboxes, Internal data of team
- Get Clarification on Grey Areas via client connect
Genpact
Process Developer & Trainer (UK Ins.-GBC Premium)
04.2020 - 11.2025
Job overview
- Handled Specialty Premium Cluster (EPC, Aviation, Marine)
- Allocation & Daily reporting.
- Share DSR reports to client
- Mentored new Processors, conducted audits, and resolved complex case queries.
- Lead huddles for process updates; managed production as per business requirements.
- Lead Client Calls
- Handle Different support box with core team inbox.
- Maintain Internal Data.
Genpact
Process Developer & QA (US Ins.-Intake & Routing)
07.2017 - 04.2020
Job overview
- Handled Specialty Premium Cluster (EPC, Aviation, Marine) allocation & reporting.
- Mentored new Processors, conducted audits, and resolved complex case queries.
- Led huddles for process updates; managed production as per business requirements.
Genpact
Process Analyst (US Insurance-Intake & Routing)
10.2015 - 06.2017
Job overview
- Managed intake prioritization, routing accuracy, and adherence to SLAs.
- Perform quality checks and provided inputs for continuous process improvement.
Alwar General Finance Co.
Sr. Back Office Executive
05.2015 - 10.2015
Sai Scientific Suppliers
Back Office Staff
05.2013 - 02.2015
KCRI, Alwar
Lecturer
07.2012 - 12.2012
Education
S.S. Jain Subodh PG CollegeJaipur, India
Master of Science from Mathematics
01-2012
University Overview
University of Rajasthan
G.D. Govt. CollegeAlwar, India
B.Sc. Pass Course from Science
01-2009
University Overview
University of Rajasthan, Jaipur
Kendriya VidyalayaAlwar
XII from Science
01-2006
Shri Guru Hari Krishna Public SchoolAlwar
X from General
01-2004
University Overview
CBSE
Skills
- Speed with Accuracy
- Proven ability to deliver high-volume production while maintaining 98% accuracy
- Flexibility & Adaptability
- Agile approach to changing business requirements and cross-functional roles
- Domain & Process
- Effective Allocation (EPC Team)
- Intake & Routing Management
- MS Office & Advanced Excel
- Training & Mentoring
- Personal Attributes
- Dedicated & Proactive
- Strong Team Management
Accomplishments
- 3 Silver Awards and 12+ Bronze Awards
- 2 Customer Awards
- 1 Special Performance award
- Promoted to PD in first attempt.
- Selected as QA Based on strong process knowledge within 1.5yrs of Joining.
- More than 98% of accuracy
- Participation in different activities
Languages
English Professional
Hindi
Timeline
Domain Expert
Genpact
12.2025 - Current
Process Developer & Trainer (UK Ins.-GBC Premium)
Genpact
04.2020 - 11.2025
Process Developer & QA (US Ins.-Intake & Routing)
Genpact
07.2017 - 04.2020
Process Analyst (US Insurance-Intake & Routing)
Genpact
10.2015 - 06.2017
Sr. Back Office Executive
Alwar General Finance Co.
05.2015 - 10.2015
Back Office Staff
Sai Scientific Suppliers
05.2013 - 02.2015
Lecturer
KCRI, Alwar
07.2012 - 12.2012
S.S. Jain Subodh PG College
Master of Science from Mathematics
G.D. Govt. College
B.Sc. Pass Course from Science
Kendriya Vidyalaya
XII from Science
Shri Guru Hari Krishna Public School
X from General
Activities
Dance Competitions Rangoli Making Fun Fridays Process Events
Awards & Recognition
Recipient of 3 Silver Awards, 10 Bronze Awards, 2 Customer Awards, and a Special Performance Award.
Key Highlights
- Consistent Performer
- Maintained 98%+ accuracy consistently across all projects with multiple client appreciations.
- Promoted to Process Developer within 1 year; Selected as Quality Auditor within 1.5 years.
- Strong Team Connect and management
- Active mentor for new processors; driver of daily reporting, VIC data preparation, and Internal audit data.