Pallavi Sharma
Kota
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Product Compliance Associate - L3
Amazon
Bengaluru
11.2021 - Current
- Maintained compliance frameworks, policies and documentation to support audits.
- Maintained and revised policy procedures for general operation of compliance program.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
- Performed testing to evaluate processes, enhance test scripts and analyze results.
Customer Service Representative
Tech Mahindra
Noida , Uttar Pradesh
05.2021 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked as an internal SME for the team in helping the team.
Receptionist
Central Academy Sr. Sec. School
Kota , Rajasthan
05.2019 - 04.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Del
- Delivered administrative support to team by working as head of Online classes department.
Skills
- SQL Beginner
- Advanced MS Excel
- Standard operating procedure (SOP) Writing & Development
- MS Office
- Query Management Tool (QMS)
- Stakeholder Communications
- Risk assessment
- Research & Surveys
- Licensing Regulations
- Process Implementation
- Audit Coordination
- Performance Evaluation
- Quality Control
- Relationship Management
- Leadership Techniques
Languages
English
Proficient
C2
Hindi
Proficient
C2
Education
10th -
St. Paul's Sr. Sec. School
Kota, Rajasthan 2015.04 - 2016.05
Intermediate - Language Arts Education
Maa. Bharti Sr. Sec. School
Kota, Rajasthan 2017.04 - 2018.05
Bachelor's Of Arts - Psychology
J.D.B Govt. Girls' College, University of Kota
Kota, Rajasthan 2018.06 - 2021.06
Awards
- Rising Star 2023
- Ace of Spades (Productivity award) 2024
Timeline
Sr. Product Compliance Associate - L3
Amazon
11.2021 - Current
Customer Service Representative
Tech Mahindra
05.2021 - 11.2021
Receptionist
Central Academy Sr. Sec. School
05.2019 - 04.2021
Bachelor's Of Arts - Psychology
J.D.B Govt. Girls' College, University of Kota
2018.06 - 2021.06
Intermediate - Language Arts Education
Maa. Bharti Sr. Sec. School
2017.04 - 2018.05
10th -
St. Paul's Sr. Sec. School
2015.04 - 2016.05
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