Hi, I’m
Pallavi Sinha
Sr. Business Systems Analyst | Sr. SAP Analyst
Bangalore
Summary
Sr. SAP Analyst, IT Professional with 5+ years of experience in SAP SD, Hybris BRIM Billing (SOM, FICA, CC) seeking to accelerate career progress and value to company's growth.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Citrix R&D India Pvt. Ltd.Bangalore
Sr. SAP Analyst
03.2022 - Current
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide automated solutions which reduced for about 80 manual work hours per week.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
Citrix R&D India Pvt. Ltd.Bangalore
SAP Analyst
10.2019 - 02.2022
Job overview
- Worked as functional lead on enhancement projects
- Involved in implementation of SAP Hybris in Citrix
- Handled workstreams in capital project and led design sessions with stakeholders
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Point of contact for various business teams.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Citrix R&D India Pvt. LtdBangalore
Associate Systems Programmer
08.2016 - 09.2019
Job overview
- Citrix is cloud computing firm that offers server, application, virtualization, networking, SaaS and cloud services to businesses around world
- Joined Citrix as college recruit, hence went for out house training for SAP SD and SAP ABAP module
- Worked on multiple Capital projects and enhancements
- Emerged as SME in key Citrix business processes
- Responsible for documentation of enhanced business processes
- Presented various design overview with key stakeholders.
- Worked on Production tickets to understand business process and flow of data across multiple systems.
- Conducted research, gathered information from multiple sources and presented results.
Education
Narsee Monjee Institute of Management StudiesBengaluru
MBA from Leadership & Strategy And Operation & Supply Chain
02.2021 - 04.2022
Indore Institute of Science And TechnologyIndore
Bachelor of Engineering from Computer Science And Engineering
08.2012 - 06.2016
Skills
SAP SD
Accomplishments
- Work on requirements definition, solution design and build, risk analysis, customization, testing and training.
- Proficient in SAP Sales & Distribution (SD) module with Hands-on experience in Projects involving Implementation, Functional Enhancements, Technical Upgrade, Application Development & Support.
- Hands on experience in OTC Key processes / Functions such as Inter-Company Sales, Rebates, Logistics Execution, Customer returns, Billing, Contracts, Pricing, Business Partner, Text Determination, Output Determination, Account Determination, EDI
- System configuration for SOM (in S4 Hana & SAP CRM) or SAP CC or SAP CI-FICA
- Work on Middleware design & configuration between BRIM modules, SAP & Non-SAP systems managing internal & external system integrations.
- Support Order & Contract Management processes, Setting up Products, Business Partners & related Master/Transaction Data, ODI configuration, Action profile set up
- Experience Configuring & working with Billable Item management, Consumption Item Management, CI Billing and Invoicing processes etc.
- Ability to create Process Flows in Microsoft Visio and Functional Design documents for the Business Teams proposed business processes.
Timeline
Sr. SAP Analyst
Citrix R&D India Pvt. Ltd.
03.2022 - Current
Narsee Monjee Institute of Management Studies
MBA from Leadership & Strategy And Operation & Supply Chain
02.2021 - 04.2022
SAP Analyst
Citrix R&D India Pvt. Ltd.
10.2019 - 02.2022
Associate Systems Programmer
Citrix R&D India Pvt. Ltd
08.2016 - 09.2019
Indore Institute of Science And Technology
Bachelor of Engineering from Computer Science And Engineering
08.2012 - 06.2016
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