Pallavi Soni
Summary
Dynamic and results-driven BPO Team Leader with a proven track record in content moderation and customer service excellence. Expertise in fostering high-performing teams and implementing effective strategies to enhance operational efficiency and drive customer satisfaction. Committed to leveraging strong communication skills and industry knowledge to navigate complex challenges and deliver exceptional results. Passionate about creating a positive work environment that empowers team members to excel and achieve their goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader with Taskus
TASKUS
12.2023 - Current
- Handling a team.
- Making sure that all the KPI's are met.
- Managing project progress.
- KPI & KRA Management.
- Regular team connects.
- Discussing the team's performance.
Subject Matter Expert (SME) with Taskus
TASKUS
10.2022 - 12.2023
- Ensure the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.
- Evaluating organizational needs and recommending suitable technical solutions.
- In charge of collecting information, writing, and maintaining training materials and the knowledge base a support team.
Content Moderator with Taskus (Teammate)
TASKUS
10.2021 - 10.2022
- Capturing the facial expressions.
- Making sure that the all the expressions are captured properly without a single miss.
Accounts Receivable
KNACK GLOBAL
11.2020 - 10.2021
- Maintain and update the receivables in RevFlow System within the timelines
- Achieved 100% target on daily basis with 97% quality parameter
Accounts Receivable
ISYS PVT LTD
05.2019 - 11.2020
- Posts customer payments by recording cash, checks, and credit card transactions.
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Make sure that the claims are being resolved on real time and the amount Is received if any issue is raising need to be resolved.
Education
Bachelor's in Business Administration (BBA) -
Aryan College Ajmer
01.2019
High School Diploma - Commerce
Saint Paul's Convent School
Jaora, India01.2016
Skills
- Effective Communication Skills
- Leadership Skills
- Motivating Ability
- Work Ethics
- Performance management
- Feedback and Coaching session
- Behavior Traits
- KPI & SLA Management
- Power BI, Microsoft office
Websites
Accomplishments
- Best Teammate Reward – Dec 2020
- Star Performer Team – Dec 2021
- Star Performer Team – Feb 2023
- Excellence Team – April 2023
- Star Team – June 2023
- Excellence Team– March 2024
- Star Team – June 2024
- Best performer – July 2024
Certification
Team Leader preparatory academy.
ACTIVITIES
Attended Spark, Storm & Shine i.e., Personality Enhancement Program Attended Entrepreneurship Development Program 2017 Attended Cyber Security program
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Team Leader with Taskus
TASKUS
12.2023 - Current
Subject Matter Expert (SME) with Taskus
TASKUS
10.2022 - 12.2023
Content Moderator with Taskus (Teammate)
TASKUS
10.2021 - 10.2022
Accounts Receivable
KNACK GLOBAL
11.2020 - 10.2021
Accounts Receivable
ISYS PVT LTD
05.2019 - 11.2020
Bachelor's in Business Administration (BBA) -
Aryan College Ajmer
High School Diploma - Commerce
Saint Paul's Convent School