Pallavi Ramani
Security Operations Technician.Senior
Pune,MH
Summary
Seeking a challenging and rewarding opportunity in an organization of repute which recognizes & utilizes my true potential while nurturing my analytical and technical skills in the field of Technical and Management. Network and Application Security with over 7+ years with exposure to different roles within organisations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Security Incident Responder.Senior
Akamai Technologies India PVT LTD
Bangalore, Bengaluru, Karnataka, KA
04.2018 - Current
- Device web security strategies and policies for implementing Web Application Firewall (WAF) at Akamai cloud for protecting websites of Akamai's Managed Accounts, where larger business is critically at stake in terms of revenue, availability or brand.
- Working knowledge on web application vulnerabilities like cross-site scripting - XSS, SQL injection, command injection, LFI, RFI, PHP injection, CSRF, HTTP header anomalies and OWASP top 10.
- Identification and Mitigation of DDoS attack types (UDP/ICMP Flood, SYN Flood, HTTP Get Flood, TCP Connection Attack, TCP Flagbased Attacks).
- Mitigation of Distributed Denial of Service Attacks (DDOS) and small single host floods
- Conduct proactive and reactive threat analysis of the traffic patterns in detail to reduce the attack surface.
Network Support Engineer
Sophos Technologies Ind. PVT LTD
Ahmedabad, Gujarat
09.2015 - 03.2018
- Maintaining "First Day Resolution" percentage: FDR is to ensure quick resolution of customer's query based on the priority of the cases.
- Responsible to maintain predefined percentage of FDR ratio each month.
- Maintaining "Service Level Agreement" percentage: SLA is to ensure quick technical response from post sales team based on the support subscription customer has subscribed for.
- Responsible to maintain predefined percentage of SLA ratio each month.
- Technical expertise with Sophos UTM specific features as below
- Web Application firewall (OWASP top 10)
- IPSec/L2TP/PPTP VPN
- High Availability with Sophos UTM
- Anti Virus and AntiSpam with Sophos UTM
- Various routing protocol working with Sophos UTM
- Authentication services e.g. SSO, Captive portal
- Thin client SSO
- Bandwidth Management
- Iview reporting with Sophos UTM.
Product Support Engineer
Elitecore Technologies
Ahmedabad, Gujarat
06.2014 - 03.2015
- Working with Elitecore Technologies in Networking Firm as Product Support Executive in Global Technical Support Department to serve ISP and Hospitality Customers, went through exposure on 24Online Billing and Bandwidth management solutions which is AAA, Radius and NAS solution as well as Wi-Fi Internet Management System
- Also working on 24Online Troubleshooting which is built on Linux built based Architecture including configuration and maintenance.
Education
Bachelor of Science - Information Technology
Marwadi Education And Foundation Institute
Rajkot 06.2010 - 06.2014
Skills
OWASP Top 10
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Security Incident Responder.Senior
Akamai Technologies India PVT LTD
04.2018 - Current
Network Support Engineer
Sophos Technologies Ind. PVT LTD
09.2015 - 03.2018
Cisco Certified Network Associate (CCNA)
01-2015
Product Support Engineer
Elitecore Technologies
06.2014 - 03.2015
Bachelor of Science - Information Technology
Marwadi Education And Foundation Institute
06.2010 - 06.2014
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