Pallavi Washivale
Scrum Master
Bangalore,Karnataka
Summary
Certified scrum master offering 3+ years of experience in handling team to deliver product to customer after every two weeks of sprint. Hands-on experience of supporting product owner and team to remove impediments, improve product backlog and adopt agile methodology
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Agile Scrum Master
Wells fargo
Bangalore, Karnataka
11.2017 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Removed obstacles by finding right personnel to advance tasks and projects.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and create release plans as needed
- Monitor production implementations and support UAT
- Responsible for providing timely project status report to senior management.
Systems QA Analyst
Wells Fargo
Bangalore, Karnataka
02.2017 - Current
- Lead the projects on Genesys platform right from requirement reviews to UAT support.
- Responsible for deciding test approach, manual/ automation scope, test estimation and test planning
- Coordinate with QA team of upstream (IVR) and downstream applications (NICE/dialer) to plan and drive end to end testing.
- Hands on experience of running and debugging automation scripts using Hammer Call Master
- Worked with supervisors to streamline regression suite and improve testing capabilities.
Associate
Cognizant
Bangalore, Karnataka
05.2014 - 01.2017
- IVR testing for Main menu, Identification, Verification, Fraud and Collection modules
- Identify support required from various teams during testing and get right people engaged
- Responsible for getting environment booked, establish connectivity and sanity testing before commencement of SIT
- Support UAT test phases for required test data and test environment set up
- Managed customer relations and customer service through daily communication and interaction
Test Engineer
Tech Mahindra
Pune, Maharashtra
12.2009 - 04.2014
- Responsible for IVR call flow testing, system testing, integration testing, regression testing and end to end testing for IVR applications.
- Acted as checkpoint and performed sanity testing before application is pushed to Production environment.
- Served as Defect Manager and was only point of contact for System Integration testing (SIT) related communication between own organization, client and third party stakeholder while onsite, UK.
Education
Bachelors of Engineering - Electronics And Telecommnuication
Dr Babasaheb Marathwada Ambedkar University
Aurangabad 06.2005 - 06.2009
Skills
Agile Framework _ Scrum and Kanban
JIRA
User story creation, continuous integration and backlog refinement
Excellent interpersonal communication
Contact center experience
Accomplishments
· Awarded with ‘Cookies’ award in Tech Mahindra for significant contribution in the project for delivering in time.
· Awarded with ‘Pat on the back’ award in Tech Mahindra outstanding performance in the team in handling critical business scenarios.
· Awarded with ‘Pillar of the month” award in Cognizant for consistent high performance and contributions towards team excellence.
· Received “Wells Fargo Champion Award”nominated by team member for consistent efforts put to lead successful migration project delivery in minimal time frame and limited resources
Timeline
Agile Scrum Master
Wells fargo
11.2017 - Current
Systems QA Analyst
Wells Fargo
02.2017 - Current
Associate
Cognizant
05.2014 - 01.2017
Test Engineer
Tech Mahindra
12.2009 - 04.2014
Bachelors of Engineering - Electronics And Telecommnuication
Dr Babasaheb Marathwada Ambedkar University
06.2005 - 06.2009