Pallela Divya
Guntur
Summary
Passionate about the networking field, I am constantly seeking opportunities to expand my skills and experience. I am enthusiastic about learning new concepts and conducting research in this area to enhance my knowledge, ultimately contributing to delivering the best outcomes for the organization.
Overview
4
4
years of professional experience
Work History
Network Analyst
HCL Technologies
Vijayawada
12.2021 - Current
- Competent professional with 4 years of experience in managing network issues for a wide range of devices including routers, switches, access points, firewalls, and load balancers.
- Skilled in proactively monitoring network tools and creating support cases as necessary to address issues efficiently.
- Proficient in Level 1 troubleshooting for proxy, firewall, and VPN-related issues.
- Provided technical support to users to help troubleshoot network-related issues.
- Troubleshooting on priority 1 & 2 issues with different L2 teams like Firewall, Connectivity, Security connect & Regional onsite teams etc.
- Responsible for performing failover activity of WAN links at the site.
- Troubleshooting of various switching issues related to VLANs, VTP, STP, Port security, Ether channels and Inter-VLAN routing.
- Handling hardware issues like Device down, power supply failure / Fan failure.
- Handling performance related issues like CPU, Timestamp(bandwidth) and memory Utilization on the devices L3 switches and Cisco Routers.
- Supervising common threats, DOS & DDOS attacks and escalating with vendor like ATT, Telia, Telstra, Telefonica, TELUS, Airtel etc.
- Coordinating and aiding with onsite engineers.
- Handling all network issues like Ping fail, Link down, DHCP, stack port, Heartbeat, WAN timestamp, BGP and EIGRP etc.
- Attend customer calls/chats/Email and resolved tickets within agreed SLA of ticket volume and time.
Education
B.SC - Computers
Vignan Degree & PG College
07.2021
Skills
- BSM True sight
- Cisco Prime
- Moog Soft
- IPAM
- Solar Winds
- Smoke Ping
- Splunk
- Net Flow
- Service Now
- SID
- Putty
Timeline
Network Analyst
HCL Technologies
12.2021 - Current
B.SC - Computers
Vignan Degree & PG College