Pallvi Koul

Building and maintaining long-term client relationships, driving retention, and identifying growth opportunities. Successfully achieved $50k by exceeding sales targets, selling services, and expanding key client accounts.

• Provided exceptional support during client onboarding process, ensuring smooth transitions for new accounts.
• Established rapport with decision-makers at all levels within client organizations, facilitating productive discussions on growth opportunities.
• Strengthened client relationships by effectively addressing concerns and providing timely solutions.
• Increased account retention by maintaining regular communication with clients and proactively identifying potential issues.

• Met growth goals regularly, making $100k from sales, and forming enduring alliances.
• Monitored partner performance and provided feedback on areas of improvement.
• Streamlined internal processes, fostering improved efficiency and productivity within the firm.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.

• Achieved and exceeded sales targets, generating over $40K in annual revenue through strategic client acquisition.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Achieved annual sales targets, generating revenue through new client acquisition, key account growth, and tailored staffing solutions.
• Managed over 100 calls per day, and increased sales by 20%.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.

• Successfully increased revenue by $60k annually by bringing on new customers, growing essential accounts, and providing specialized staffing solutions.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.

• Detail-oriented quality analyst with experience in monitoring process performance, identifying gaps, and ensuring compliance with client and internal quality standards in a KPO environment.
• Skilled in audits, root cause analysis, and continuous process improvement. Managed 100 to 150 audits in a day.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.

• Responsible for designing, deploying, and maintaining IT systems and infrastructure to ensure optimal performance and reliability.
• Troubleshot hardware and software issues, implemented system upgrades, and supported automation and security initiatives.
• Collaborates with cross-functional teams to align systems with business needs.
• Managed over 80 to 90 customer calls per day.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Resolved issues and escalated problems with knowledgeable support and quality service.