Panchalie Borah
Outsource Offshore Services
Gurgaon,Haryana
Summary
Hardworking Senior Associate enthusiastic about take on exciting new challenges. Dynamic communicator with disciplined approach.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Sr. Associate
WNS Global Services Pvt. Ltd.
Gurgaon, Haryana
08.2019 - Current
- Proficient offshore admin assistant accountable for complete remote administrative support to clients based in the UK/US.
- Managing calendars, organizing events/trainings & meetings/conferences with complete diary management.
- Making end to end travel arrangements by booking airfare, hotel and ground transportation.
- Providing complete support with filing expenses and get it timely paid.
- Booking visitors on company visitors app. and ensure gate passes are issued to maintain security.
- Generating reports and type letters in Word and prepare PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinating team meetings/trainings/team events.
Associate - Operations
Guardian India Operations Pvt. Ltd.
Gurgaon, Haryana
07.2017 - 08.2019
- Absence management specialist as providing leaves to the employees of client.
- Managing employee’s leave of absence (LOA), short term disability (STD) and payroll.
- Faxing, reviewing and uploading the employee’s documents.
- HCP, APS, Authorization form & various form reviews.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Testing for the new updates or changes in the system for successful implementation.
- Accountable for work allocation to team, inventory management and reporting.
- Implementing procedures to facilitate a high quality customer experience while adhering to the SLA within TAT.
- Working on templates of emails and letters to make the required changes.
- Acquired trainings, new skills and expertise in job.
- Handling of Escalations and Queries for the client.
- Worked on various other activities like making different sheets on Excel for data analyzing.
Education
PGDM in Mandarin Language (Chinese) -
Tezpur University
Tezpur, Assam 04.2015 - 04.2016
Bachelor of Arts -
Darrang College, Gauhati University
Tezpur, Assam 05.2011 - 07.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Responsible
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr. Associate
WNS Global Services Pvt. Ltd.
08.2019 - Current
Associate - Operations
Guardian India Operations Pvt. Ltd.
07.2017 - 08.2019
PGDM in Mandarin Language (Chinese) -
Tezpur University
04.2015 - 04.2016
Bachelor of Arts -
Darrang College, Gauhati University
05.2011 - 07.2014