PANCHU GOPAL DAS
Delhi
Summary
Dynamic Service Delivery Manager recognized for exceptional project management and service delivery capabilities. Adept at leading cross-functional teams, analyzing data for strategic insights, and facilitating effective communication across stakeholders to drive project success.
Overview
8
8
years of professional experience
Work History
Service Delivery Manager
Ind Innovation Pvt Ltd.
New Delhi
09.2024 - Current
- Assisted in developing project plans, including scope, resources, and scheduling needs.
- Conducted research to inform project strategies and best practices for implementation.
- Coordinated project timelines and deliverables across multiple teams and stakeholders.
- Facilitated meetings to discuss project progress and address any emerging challenges.
- Managed project documentation, ensuring accuracy and accessibility for all team members.
- Analyzed data to identify trends or patterns that could impact the success of the project.
- Monitored progress of the project against established goals and objectives.
Project Lead
TVS Electronics Limited
New Delhi
11.2021 - 08.2024
- PAN India Deployment , maintenance , services delivery , monitoring and control and vendor Management for IT products and devices.
- Utilized project management software tools to track project timelines, tasks, and deliverables.
- Led project planning sessions to define goals and timelines.
Regional Project Coordinator
Softenger India Pvt Ltd.
New Delhi
06.2017 - 11.2021
- Incident management , problem management involvement till the closure of incident and RCA analysis and submission to client, vendor management.
- Incident management
- Team management
- SLA & closer TAT
- RE mentor
- Vendor management
- MIS Reporting
Education
Bachelor of Arts -
Netaji Subhas Open University
Kolkata10-2021
High School Diploma -
Shivnagar Mukhakyada Sundari Vidyamandir
South 24 Parganas05-2012
10th Pass -
Kamdevpur Shnehabala Milan Vidyapith
South 24 Parnagas04-2010
Skills
- Project management
- Project implementation
- Service delivery
- Data analysis
- Team leadership
- Client relationships
- Incident management
- Vendor management
- Billing & invoicing
- Performance improvement
- Service level agreement management
- Quality monitoring
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2
Timeline
Service Delivery Manager
Ind Innovation Pvt Ltd.
09.2024 - Current
Project Lead
TVS Electronics Limited
11.2021 - 08.2024
Regional Project Coordinator
Softenger India Pvt Ltd.
06.2017 - 11.2021
Bachelor of Arts -
Netaji Subhas Open University
High School Diploma -
Shivnagar Mukhakyada Sundari Vidyamandir
10th Pass -
Kamdevpur Shnehabala Milan Vidyapith
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