Pandi Muneshwaran
Customer Support Engineer
Chennai,TN
Summary
Adept in time management and problem-solving, I significantly enhanced customer satisfaction at Movate/UiPath, Inc. by streamlining case queue management and training initiatives. My expertise in Salesforce and a proven track record in conflict resolution underscore my ability to drive positive outcomes and foster strong client relationships.
Overview
6
6
years of professional experience
Work History
Engineer - Customer Support
Movate/UiPath, Inc.
Chennai
05.2024 - Current
- Case Queue Management
- Basic troubleshooting on low- and medium-priority cases.
- Handling inbound and outbound calls.
- Training new joiners, etc.
- Contact: Swaminathan, swaminathan.gunasekar@uipath.com.
Engineer - Customer Support
Movate/Calix, Inc.
Chennai
06.2021 - 05.2024
- Order management
- Client and customer handling
- Case queue management
- Handling new projects
- Training new joiners etc
- Contact : Vikram Bashyam vikram.bashyam@movate.com
Customer Service Representative
Hexaware BPS
Chennai
06.2019 - 06.2021
- Handling inbound and outbound calls
- Client and customer handling
- Case Queue Management
- Training new joiners etc
- Contact : Imman Kanagaraj kanagarajI@hexaware.com
Technical Sales and Service Engineer
UNITY FORGE PVT. LTD.
Chennai
08.2018 - 12.2018
- Company Overview: Company is no longer in business
- Handling RFQs and other requests
- Client database and records management
- Client and customer handling
- Building customer relationship
- Processing client payments etc
- Company is no longer in business
- Contact : S
- IYAPPAN 9444411658
Technical Sales and Service Engineer
BRIDGESTONE TYRES/GALAXY MOTORS
New Delhi
12.2015 - 07.2016
- Handling RFQs and other requests
- Client database and records management
- Client and customer handling
- Building customer relationship
- Regular site visit for service
- Processing client payments etc
- Contact : Chandra Shekhar sales@galaxymotors.in
Education
B.Tech - Mechanical
Bharath University
Chennai06-2015
Skills
- Time Management
- Problem Solving
- Negotiation skills
- Empathy
- Decision making
- Conflict resolution
- Creativity
- Critical thinking
- Salesforce(CRM)
- MS Office
Accomplishments
- Received several R&R awards in last 4 years being with Movate.
Affiliations
- Training new comers
- Knowledge transfer
Timeline
Engineer - Customer Support
Movate/UiPath, Inc.
05.2024 - Current
Engineer - Customer Support
Movate/Calix, Inc.
06.2021 - 05.2024
Customer Service Representative
Hexaware BPS
06.2019 - 06.2021
Technical Sales and Service Engineer
UNITY FORGE PVT. LTD.
08.2018 - 12.2018
Technical Sales and Service Engineer
BRIDGESTONE TYRES/GALAXY MOTORS
12.2015 - 07.2016
B.Tech - Mechanical
Bharath University
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