Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Certification
Timeline
Generic
Md JAMSED ALI SK

Md JAMSED ALI SK

Murshidabad

Summary

Experienced Engineer with a strong history at Tractors And Farm Equipment Ltd., specializing in technical support and analytical problem-solving. Proven ability to enhance production efficiency and customer satisfaction through innovative engineering strategies and effective troubleshooting. Highly skilled in Microsoft Office, coupled with exceptional interpersonal skills that foster positive client relations. Aiming to leverage engineering expertise to drive operational excellence in future projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Engineer - Customer Support

Tractors And farm Equipment Ltd.
Odisha
08.2024 - Current
  • Developed and implemented engineering strategies to improve production efficiency.
  • Analyzed customer requirements to determine project scope and objectives.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.

Customer Care Technician

Tractors And Farm Equipment Ltd.
West Bengal & Odisha
09.2021 - 08.2023
  • Client Handling, Field Visit Complaint Resolution & Field Reporting
  • PDI (Pre-Delivery Inspection), DSI (Door step Installation), CQC,Job Card and DMS system process training to Dealer service team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Engine, clutch, gear box, hydraulic, and tractor-related technical training for dealership technicians.
  • Complaint Root cause finding & warranty settlement
  • Handled customer issues with confidence, using technical knowledge to provide effective resolution
  • Developed and implemented a customer satisfaction survey to measure the quality of service provided by the department.

Service Advisor & Spare Parts In-Charge

M/s Bharat Machinery & Spares
Hooghly
02.2018 - 08.2021
  • Customer Handling, as individual and with team
  • Schedule preparation, Workshop planning and delivery, Maintaining standards, Complaint resolution
  • Technical support, Reporting and documentation, Client report
  • Stock management, Training development aptitude, cleaning procedures, Safety awareness
  • Vehicle maintenance reports, Inventory management, Vehicle maintenance and repair.

Diploma One Year Trainee Technician

JAYAHIND INDUSTRIES LTD.
Pune
01.2014 - 01.2015
  • CNC & VMC operation and maintenance
  • PDC machine shop, Die making tool room, PDC die-casting, Fettling shop.

Education

B.Tech - Mechanical Engineering

Maulana Abul Kalam Azad University of Technology
01.2018

Diploma - Mechanical Engineering

West Bengal State Council of Technical Education
01.2014

H.S (10+2 Vocational Education) - Automobile Engineering

West Bengal State Council of Vocational Education & Training
01.2012

Secondary - Madhyamik

W.B.B.M.E
01.2010

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Adobe Photoshop
  • Technical reporting
  • Product development
  • Analytical problem solving
  • Technical support
  • Malfunction diagnosis
  • Technical troubleshooting

Disclaimer

I hereby declare that all the above-mentioned facts and information are true to the best of my knowledge. I will solely be responsible for any discrepancy found in them., 06/24/24, Berhampore, West Bengal

Personal Information

  • Father's Name: Md. Jaber Ali Sk
  • Date of Birth: 01/12/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Certification

  • 45 days Tractors basics training completed from TAFE PTC.

Timeline

Engineer - Customer Support

Tractors And farm Equipment Ltd.
08.2024 - Current

Customer Care Technician

Tractors And Farm Equipment Ltd.
09.2021 - 08.2023

Service Advisor & Spare Parts In-Charge

M/s Bharat Machinery & Spares
02.2018 - 08.2021

Diploma One Year Trainee Technician

JAYAHIND INDUSTRIES LTD.
01.2014 - 01.2015
  • 45 days Tractors basics training completed from TAFE PTC.

B.Tech - Mechanical Engineering

Maulana Abul Kalam Azad University of Technology

Diploma - Mechanical Engineering

West Bengal State Council of Technical Education

H.S (10+2 Vocational Education) - Automobile Engineering

West Bengal State Council of Vocational Education & Training

Secondary - Madhyamik

W.B.B.M.E
Md JAMSED ALI SK