Pandian M
Procure To Pay Operations Associate
Chennai
Summary
Dynamic professional with a proven track record at Accenture India, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and innovative solutions. Skilled in data analysis and time management, fostering strong client relationships and driving process improvements to elevate organizational performance.
Overview
7
7
years of professional experience
Work History
Associate
Accenture India Private Limited
03.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Associate
Sutherland Global Services Private Limited
07.2023 - 02.2025
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
Commentator
Stats Perform India Private Limited
07.2020 - 10.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Executive - Electronic Scoring
Follow on Interactive Media Private Limited
11.2018 - 06.2020
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
Education
BBA - Management
V. O. C. College
Thoothukudi06-2006
Skills
MS office
Computer skills
Problem-solving abilities
Time management
Data entry
Preparing reports
Customer service
Problem-solving
Workplace safety
Issue resolution
Customer interaction
Customer relationship management (CRM)
Timeline
Associate
Accenture India Private Limited
03.2025 - Current
Associate
Sutherland Global Services Private Limited
07.2023 - 02.2025
Commentator
Stats Perform India Private Limited
07.2020 - 10.2021
Executive - Electronic Scoring
Follow on Interactive Media Private Limited
11.2018 - 06.2020
BBA - Management
V. O. C. College