Nagameshwara Pandian Kathirselvam
Hannover
Summary
Dynamic ServiceNow Lead Solution Architect, adept at driving end-to-end solution architecture and ensuring ITIL best practices. Proven ability to engage stakeholders and optimize processes, delivering high-quality solutions. Recognized for architectural documentation expertise and fostering team collaboration, resulting in successful project outcomes.
Overview
10
10
years of professional experience
Work History
ServiceNow Lead Solution Architect
Siemens Gamesa
Hamburg
10.2023 - Current
- Responsible for the overall design, mapping of client business requirements and ensuring smooth project/product delivery.
- Act as a liaison among stakeholders in order to understand the structure, policies, and operations of the customer and to recommend solutions that enable them to achieve its objectives, goals and project/program vision.
- Drive end-to-end solution architecture for ServiceNow modules
- Ensure adherence to ITIL best practices and enforce process standardization across ServiceNow implementations.
- Create and maintain architectural documentation, including data models, interface designs, and technical standards.
- Advises governance teams on platform decisions and technology choices.
- Coordinates with vendors and oversees the integration and handover of platform components to operations teams.
Senior ServiceNow Solution Architect
Infosys
Hannover
06.2021 - 09.2023
- Review, highlight and fix existing issues/developments which are not with ServiceNow recommendations.
- Provides technical governance - develop standards and practices for maintaining the ServiceNow architecture model
- Ensures that all the solution design is reviewed and approved before Sprint planning
- Working closely and interactively with customer’s Process Owners, Business Stakeholders to act as a solution architect for project requirements.
- Providing technical design and leadership and ensure the highest standard of technical quality.
- Creating technical best practices to improve delivery, efficiency and quality projects.
- Project details:
- Implementation/redesign Service request management with custom process (client specific) for Major Wind turbine manufacturer.
- Implementation of multiple Bi-directional integration between ServiceNow and 3rd party using web services (REST) for Major Wind turbine manufacturer
- Implementation of Asset & stock management for Major Wind turbine manufacturer
ServiceNow Consultant/Lead Developer
Infosys
Pune
01.2019 - 05.2021
- Understanding the functional specifications and the technical capabilities of the ServiceNow Platform to provide solution recommendations based on best practice, user experience and the technical capabilities.
- Closely worked with stakeholders to assess current state processes and tools, identify platform solution options.
- Determine and define integration requirements and develop overall architecture and implementation plans.
- Provides expert level support and technical mentoring to implementation team.
- Training users on system capabilities, features, and platform procedures.
- Preparing runbook and cutover plan for production movement.
- Project details:
- Implementation of Custom business application (PACE+) to manage the process from active ingredients to final product for Swiss Agro Giant (Jan’19 – Feb’20)
- Implementation of bidirectional SNOW to SNOW integration using Web services (REST) for German based Automobile parts manufacturing company (Mar’20-Aug’20)
- Implementation of bi-directional integration between ServiceNow and SAP Solution manager via middleware for Major Wind turbine manufacturer. (Sep’20-Jan’21)
- ServiceNow Platform upgrade from Orlando to Quebec for Major Wind turbine manufacturer (Jan’21-May’21)
ServiceNow Developer
Infosys
Pune
08.2015 - 05.2018
- As a senior developer, I mainly worked on enhancements and small change from the initial new requirement gathering until development and support and Leading BAU team for production support:
- Client interaction during various phases of project implementation.
- Development and Unit testing
- Test case preparation
- Assisted with QA and UAT
- Deployment and Back-out preparation
- Production support
- Plan and perform End2End Upgrade activity
- Developed service catalogue and workflows
- Project details:
- Continuous improvement for the ServiceNow instance for Swiss Agro Giant(Jan’17-April’17)
- Implementation of Asset management into ServiceNow for Swiss Agro Giant (May’17-Dec’17)
- Implementation of Finance Query Management into ServiceNow for Swiss Agro Giant (Jan’18-Aug’18)
- ServiceNow Platform upgrade from Jakarta to London for Swiss Agro Giant (Sept’18-Dec’18)
Education
B.E - Electronic and Communication Engineering
Anna University
01.2014
Skills
- Team oriented with good communication and interpersonal skills
- Adaptive, quick learner and dedicated
- Positive and proactive attitude
- Architectural documentation
- Project lifecycle management
- Stakeholder engagement
- ITIL best practices
- Process optimization
Languages
Mother tongue(s): Tamil, Other language(s): English, Understanding: C1, Speaking: C1, Writing: C1
Timeline
ServiceNow Lead Solution Architect
Siemens Gamesa
10.2023 - Current
Senior ServiceNow Solution Architect
Infosys
06.2021 - 09.2023
ServiceNow Consultant/Lead Developer
Infosys
01.2019 - 05.2021
ServiceNow Developer
Infosys
08.2015 - 05.2018
B.E - Electronic and Communication Engineering
Anna University
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