Pandu Reddy
Bengaluru,KA
Summary
Dedicated Windows & VMware Administrator with one year of hands-on experience in datacenter operations and virtualization environments. Skilled in managing over 100 virtual and physical servers, with proficiency in ILO configuration, physical server builds, and ESXi server management. Demonstrated expertise in datacenter hardware replacement projects, ESXi host upgrades, and patch installations. Adept at creating and managing virtual machines, templates, and clusters for high availability and resource scheduling. Experienced in security hardening, monitoring VMs and ESX servers, and performing P2V and V2V conversions. Proficient in VMware tools, including vMotion, snapshots, cloning, and migrations. Familiar with ITIL processes, ensuring smooth incident, change, and problem management. Strong background in DHCP, DNS, RAID, and coordinating with backup and storage teams to maintain system integrity and performance.
Overview
10
10
years of professional experience
Work History
System Administrator - Wintel & Virtualization
Microland Limited
11.2023
- Installation, configuration, and maintenance of Windows 2012 & 2016,2019 OS
- Opening windows firewall port between servers
- Installing, configuring, and troubleshooting AD, DNS and DHCP
- Creating and Managing users and Groups
- Experience in administration of Active directory for users and computers
- Configuring user administration like adding, deleting, and modifying user accounts, managing security using Group Policies
- Installing Microsoft windows patches Monthly on servers (Automated patch & Manual patch)
- Experience in building new windows virtual machine in Vcenter
- Experience in handling more than 450 virtual servers and physical servers in datacenters
- Experience in handling VM creation and decommissioning the windows servers (VM & Physical)
- Experience in handling SCOM Monitoring tools and SCOM generating server alert
- Experience in following the change process like incident management, Problem management, creating RFC before doing any activity in production or Dev Environment
- Troubleshooting problem with the help of windows Event Logs
- Monitoring, managing, and reporting daily, weekly and monthly server status
- Managing DELL EMC and NetApp systems, creating backup schedules, checking weekly backup status, and granting access to users and folders
- Handling Forcepoint Proxy for blocking and unblocking domains & URLs
- Installing monthly Microsoft Security Patches using WSUS Servers
- Designing and deploying VMware virtual guests and traditional Windows server environments
- Maintaining the health of the production, development, and test server infrastructure
- Performing routine updating and patching of Windows servers, monitoring performance, analyzing alerts using monitoring tools, and taking appropriate actions to resolve any issues
- Demonstrating good knowledge of the Windows operating system with hands on working experience in implementing hardware, software, and system backup and recovery.
End User Support (Administrator EUS)
Microland
09.2017 - 06.2023
- Responsible for building, deploying, recovering, and installing new technology for the entire asset lifecycle of 800+ PCs and laptops across more than 50 CRC (Customer Response Center) and remote sites throughout AP and Telangana
- Managed end-to-end technical support for critical projects as a dedicated engineer
- Performed data backup, system restore, and system recovery on laptops and desktops
- Maintained workstation compliance according to company standards/policies
- Configured and troubleshooted email clients like MS Office 365
- Worked on extracting PDF vendor invoice details to Excel according to required PII contents
- Installed drivers, Windows updates, and fixed errors, among other tasks
- Configured Gsync
- Efficiently worked on ServiceNow and LogMeIn Rescue tool for logging and closing incidents
- Possesses knowledge of Excel with vlookup and is capable of merging multiple files into a single file using Power Query
- Migrated data from PST files (using GWMME)
- Handled all CLT and VIP users
- Created the SOP and trained new engineers
- Fixed LAN port-related issues
- Troubleshot basic network issues and escalated to L2 network team if required
- Assigned VLANs to project resources as per the requirement from projects
- Installed and configured network printers using Print Server
- Troubleshot VPN-related issues
- Was responsible for delivering support through telephone, deskside visits, and email
- Possessed strong interpersonal skills for user support experience.
End User Support (AdministratorEUS)
Microland Limited
08.2013 - 09.2017
- As a project coordinator, assisted with the effective completion of P&G's server installation and all BT work, such as access point installation, cabling, fiber cable connection, and switch setup, among other things
- Made an end-to-end connection to the router, core switch, and access switch using a fiber patch cable and completed the job on time
- Coordinated with various tiers of suppliers, such as BT, HP, and local vendors, among others, and documented and maintained the supply of all needed goods
- Regularly performed maintenance on corporate peripheral network devices, such as printers and scanners
- Performed Windows 7/Windows 10 installation and configuration, and server maintenance activities such as monitoring and controlling disk space consumption, RAM utilization, and other server resources
- Handled and resolved IMS (Incident Management System) ticketing tool and took remote of WFH and office users
- Managed desktop support activities, installed, configured, and troubleshooted technical issues occurring on a daily basis on laptops, PCs, desktops, OS Windows 7, 10, LAN, network, and printer issues
- Installed and configured MS Office various versions, MS Outlook, MS Teams, One Drive for user systems, and configured and troubleshooted MS Outlook license, E1, E3, F3, and took backup PST files and restored to mails, added address book
- Handled user accounts in Active Directory domain ID password reset, ID disabling, enabling, deleting, transferred data from one system to another system through LAN cable, and troubleshot VLAN movement and network connectivity
- Installed and troubleshot remote desktop, basic applications, and security applications, and took remote through Any Desk, Remote Desktop, and MS Teams to solve system and software-related issues
- Troubleshot issues in mails, OS, software, hardware, and networking devices
- Updated the antivirus, checked day-to-day malicious activity, and created and configured computers with the domain in user systems
- Kept management up-to-date on a regular basis through reports, emails, and presentations.
Education
Bachelor of Arts - Computer
SATHYABAMA UNIVERSITY
Chennai, India06.2007
Skills
Virtualization : VMware Esxi, VCenter,
Server OS : Windows 2012 &2016,2019 Servers Client OS : Windows 10/8/ 7
Networking/protocol : TCP/IP, HTTP, HTTPS, SSH, FTP,VLAN, Microsoft Services : AD, DNS, DHCP
Tools : SERVICE NOW(SNOW), REMIDY
Hardware & servers : Dell, HP
Languages
English
Kannada
Telugu
Hindi
Marathi
Personal Information
- Father's Name: Kallareddy
- Mother's Name: Shantabhai
- Date of Birth: 05/01/84
Timeline
System Administrator - Wintel & Virtualization
Microland Limited
11.2023
End User Support (Administrator EUS)
Microland
09.2017 - 06.2023
End User Support (AdministratorEUS)
Microland Limited
08.2013 - 09.2017
Bachelor of Arts - Computer
SATHYABAMA UNIVERSITY