Pandu Ranga Rao Agnihothra
Hyderabad
Summary
Results-driven professional with nearly 3 years of experience in managing various aspects of retail banking, mortgage processing, and loan servicing operations. Strong analytical skills, customer orientation, and the ability to strategize for growth. Possess in-depth knowledge of banking procedures, customer service, and team management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager II
ICICI Bank
Hyderabad
11.2020 - 06.2023
- Ensured the accurate setup of loan terms, interest rates, repayment schedules, and collateral details in the loan servicing system.
- Provided borrowers with clear and accurate information to help them manage their loans effectively.
- Addressed borrower complaints regarding payment misapplication, delays, or discrepancies, resolving issues efficiently.
- Collected and organized necessary documentation, including financial statements, contracts, legal documents, and other relevant records.
- Identified potential risks related to transactions, such as legal, financial, operational, or market risks, and took steps to mitigate them.
- Trained and developed loan servicing staff on internal processes, regulatory compliance, and customer service practices.
- Ensured the delivery of quality service by resolving customer inquiries and concerns promptly.
- Maintained a thorough knowledge of the banking industry, its procedures, and compliance requirements.
- Managed complete branch operations with a strong focus on both revenue growth and cost efficiency, ensuring optimal resource utilization.
- Applied strong communication, interpersonal, analytical, problem-solving, and leadership skills to support the team and drive operational success.
Education
PGDM in Banking, Insurance & Financial Services -
Siva Sivani Institute of Management
Hyderabad04-2020
B.COM Computers -
Avanthi Degree And P.G College
Hyderabad04-2018
Skills
- Mortgage lending and servicing
- Loan origination
- Team leadership and staff development
- Operational process improvement
- Risk management
- Customer relationship management
Certification
- Insurance Regulatory and Development Authority of India (IRDA)
- Insurance Institute of India – III
INTERNSHIP AND PROJECT
Company: Edelweiss Stock Broking Ltd, Hyderabad.
Role: Personal Wealth Advisory.
Project: Correlation B/W US Stock Market and India Stock Market
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager II
ICICI Bank
11.2020 - 06.2023
PGDM in Banking, Insurance & Financial Services -
Siva Sivani Institute of Management
B.COM Computers -
Avanthi Degree And P.G College
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