Shubhangi Raut
Pune
Summary
Results-driven Banking Professional with over 2 + years of experience in the banking sector, offering a strong foundation in finance and customer service. Expertise in communication, transaction monitoring, and KYC analysis ensures seamless banking operations and enhanced customer satisfaction. Proven ability to lead teams and streamline processes, contributing to the overall success of business centre performance. Committed to fostering a positive environment that encourages growth and efficiency in financial services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager II
ICICI Bank Limited
03.2023 - 11.2025
- Created and updated financial reports to inform leadership team regularly.
- Supervise management of all EDD and transaction monitoring triggers initiated by central team for EDD and transaction monitoring to account.
- Facilitated digital migration, Enhancing staff performance and alleviating workload issues.
- Sourced new corporate relationship for working capital loans and cash management solution.
- Conducted internal and external audits to ensure business centre compliance.
- Resolved customer complaints effectively maintaining high satisfaction levels.
- Authenticate Customer identities, enforce adherence to banking regulation and protect business centre security.
- Address customer inquiry, Resolve issue and deliver information on banking products and service.
- Execute customer transaction encompassing fund transfer, NEFT and RTGS
Education
Post-Graduation - Post Graduation Diploma In Banking
Manipal Academy of Higher Education
Graduation - BSC in Agriculture
Vasantrao Naik Marathwada Krishi Vidyapeeth
Skills
- Banking Operation and account servicing
- Fundamental Knowledge of Finance
- Accounting and financial reporting
- Processing of Payments
- Transaction Monitoring and KYC Analysis
- Internal Audits and external audits
- Digital transformation initiative
- Team Leadership skills
- Handled NRI Customers
- Handled Foreign Currency transactions
- Handled INR Cash Transactions
- Inward Outward Transactions
- Sales expertise
- Inventory management
- Forex transactions
Certification
- Certified IT Business Analyst
- AMFI Certified
- Trade Basics
Languages
- Hindi
- English
- Marathi, Read, Speak, Write
- Hindi, Read, Speak, Write
- English, Read, Speak, Write
Timeline
Deputy Manager II
ICICI Bank Limited
03.2023 - 11.2025
Post-Graduation - Post Graduation Diploma In Banking
Manipal Academy of Higher Education
Graduation - BSC in Agriculture
Vasantrao Naik Marathwada Krishi Vidyapeeth