Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics.
Hi, I’m
Pankaj Amberkar
Navi Mumbai
Summary
Overview
18
years of professional experience
1
Certification
Work History
Concentrix Services India Pvt. Ltd.Mumbai
Lead Server Engineer
06.2019 - Current
Job overview
- Working on cloud migration projects
- Providing Infra support
- Implemented the installation and configuration of a Database cluster on Redhat / Oracle Linux
- Provided infrastructure and support for SIEM systems, enhancing information security.
- Utilized docker swarm for efficient management of containers
- Configured applications services utilizing Docker Compose.
- Enhanced troubleshooting capabilities for diverse operating systems through patching and upgrading techniques.
- Resolved problems, improved operations and provided exceptional service.
Capgemini Pvt. Ltd.Mumbai
Senior Consultant (P5)
02.2016 - 01.2019
Job overview
- Contributed to various cloud migration projects
- Lead offshore operations in DevOps environment
- Supervised project IFFCO teams effectively.
- Responsible for handling support issues across all Linux / HP UX servers
- Effectively addressed and resolved issues pertaining to Apache / Tomcat
- Implemented Redhat clustering and Oracle RAC clustering.
- Assisted with the maintenance and troubleshooting of HP Data Protector backup.
Aditya Birla MinacsAndheri, Mumbai
Sr. Analyst System Administrator
09.2014 - 08.2016
Job overview
- Drafted documents that outlined processes, procedures, and best practices.
- Developed training materials for end users.
- Collaborated with IT teams on new tools and technologies.
- Delivered global remote support services.
Orange Business ServicesVashi, Navi Mumbai
Server Management Engineer ( Band - Pro )
07.2012 - 08.2014
Job overview
- Remotely installed and initialized servers
- Delivered assistance remotely using Media Tool Box
- Monitored server alerts and assigned tasks
- Provided L1, L2, and L3 support to servers for World Bank, Saudi Air, Rio Tinto, SGS, PMI, GSK Pharma, and Flowserve globally
- Managed and oversaw kernel and patch updates
Zenith INFOTECHAndheri, Mumbai
Technical Support Specialist ( Cloud Services )
03.2010 - 04.2012
Job overview
- Provided remote assistance using Logmeinrescue
- Monitored the Cloud Management Center (CMC)
- Troubleshoot the environment using qshell
- Conducted regular assessments for data leakage on server.
- Arakoon database T logs & rebuilding arakoon database
- Configured virtual machine environments using VirtualBox, VMware, and KVM
- Efficiently managed the capturing and restoring of snapshots for Virtual Machines
- Addressed client concerns regarding RMA and server issues.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
MASHAAL INFOTECHNavi Mumbai
IT MANAGER
07.2008 - 03.2010
Job overview
- Managed and optimized vendor relationships to enhance operational efficiency.
- WHM Cpanel branding, profile customization
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Provided technical support to end-users on a variety of issues.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Resolved conflicts between different stakeholders regarding IT projects.
- Oversaw the development of databases, websites, intranets and mobile applications.
CMC LtdMumbai
System and Network Administrator
06.2006 - 07.2008
Job overview
- Creating & managing Project Documentation, daily project reports & hardware inventory reports.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Troubleshot application errors and provided technical support to end-users.
- Installed, tested and evaluated new systems, applications and patches.
- Performed regular backups of critical data and documents.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Configured and maintained system hardware, software and network components.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
Education
Diploma in Advanced Electronics & Video Engineering
01.2006
University Overview
Grade: First Class
Vocational Diploma in Electronics and Computer
01.2003
University Overview
Grade: First Class
Skills
- Proactive, Good Communication, Interpersonal, analytical, and problem solving skills
- Sound knowledge of OS like Windows server, Solaris, Debian , Linux
- Purchasing and planning
- Quick decision-making abilities
- Performance Improvements
- Task Delegation
- Process and procedure development
- Product and service knowledge
- Sound knowledge of Database clusters
Accomplishments
Accomplishments
- Earned certificate in Robotics, National Level.
- Received Minacs Pride Award in July 2015, for Best employee.
- Received award for best employee twice in Concentrix.
Disclaimer
Disclaimer
I hereby declared that the information given above is true to the best of my knowledge & belief.
Certification
- ITIL V3
- Solaris
- Red Hat Certified Engineer
- Vmware Certified Engineer
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Lead Server Engineer
Concentrix Services India Pvt. Ltd.
06.2019 - Current
Senior Consultant (P5)
Capgemini Pvt. Ltd.
02.2016 - 01.2019
Sr. Analyst System Administrator
Aditya Birla Minacs
09.2014 - 08.2016
Server Management Engineer ( Band - Pro )
Orange Business Services
07.2012 - 08.2014
Technical Support Specialist ( Cloud Services )
Zenith INFOTECH
03.2010 - 04.2012
IT MANAGER
MASHAAL INFOTECH
07.2008 - 03.2010
System and Network Administrator
CMC Ltd
06.2006 - 07.2008
Diploma in Advanced Electronics & Video Engineering
Vocational Diploma in Electronics and Computer
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