Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic
Pankaj Arora

Pankaj Arora

New Delhi

Summary

Dynamic professional with extensive experience in quality assurance and project management at Teleperformance. Proven track record in achieving targets and enhancing moderator performance through effective client calibration and root cause analysis. Adept at data accuracy and fostering team collaboration, driving optimal outcomes in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Sr. Executive/Temp QA (Ad Moderation)

Teleperformance
New Delhi
01.2023 - Current
  • Moderated various short-term projects to achieve optimal outcomes.
  • Achieved daily targets while maintaining appropriate AHT utilization and occupancy rates.
  • Participated in daily meetings and calibrations to ensure alignment with project requirements.
  • Managed 2R projects, including blind moderation, to improve moderator performance.
  • Conducted root cause analyses and engaged in client calibrations to handle round 2 audits.

Sr. Representative (Operations)

Concentrix Daksh Services India
07.2022 - 12.2022
  • Handling calls on MMT (Make my trip) project and solve Cx queries

Contact Center Associate

Web help India Pvt Ltd.
04.2020 - 04.2021
  • Moderated various short-term projects to ensure effective execution.
  • Achieved daily targets while maintaining AHT utilization and occupancy within project standards.
  • Participated in daily meetings and calibrations to align with project requirements.

Operations Executive – Design Engineer

RB Cad Cam
11.2013 - 04.2018
  • Handles projects like 3D modeling and 3D scanning, Die’s and moulds

Education

Master’s Of Arts -

IGNOU Board
01.2017

Bachelor of Arts -

Delhi University
01.2014

High School & Intermediate -

NIOS Board
01.2011

Skills

  • Project management
  • Quality assurance
  • Data analysis and accuracy
  • Digital marketing strategies
  • Client calibration and moderation
  • Root cause analysis
  • Adaptability and determination
  • Negotiation skills
  • Team collaboration and mentoring

Hobbies and Interests

  • Cricket
  • Listening music
  • Online games
  • Politics (Domestic)

Disclaimer

I hereby declare that the details and information given above are complete and true to the best of my knowledge.

Languages

  • Hindi, Native Tongue
  • English, Speaking and writing, Reading
  • Punjabi, Reading, Writing, Speaking

Personal Information

  • Notice Period: 30 Days
  • Nationality: Indian

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Timeline

Sr. Executive/Temp QA (Ad Moderation)

Teleperformance
01.2023 - Current

Sr. Representative (Operations)

Concentrix Daksh Services India
07.2022 - 12.2022

Contact Center Associate

Web help India Pvt Ltd.
04.2020 - 04.2021

Operations Executive – Design Engineer

RB Cad Cam
11.2013 - 04.2018

Master’s Of Arts -

IGNOU Board

Bachelor of Arts -

Delhi University

High School & Intermediate -

NIOS Board
Pankaj Arora