Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Pankaj Kamble

Pune

Summary

Dynamic and results-driven Business Analyst with over 10 years of experience in Sales Operations, Deal Management, and Quoting Operations. Proven ability to lead teams, streamline business processes, and implement innovative solutions that drive operational efficiency. Expertise in SaaS platforms, ERP systems (Oracle EBS), and Sales Operations tools. Recognized for exceptional problem-solving, stakeholder management, and process improvement initiatives. Adept at aligning technical solutions with business strategies to deliver impactful results.

Overview

16
16
years of professional experience

Work History

Sales Ops Analyst II

VMware by Broadcom
01.2024 - 09.2024
  • Partner with sales teams to enable revenue growth by delivering proactive and reactive quotes, ensuring smooth deal conversions to sales order bookings
  • Generate CPQ quotes using migrated SKUs with appropriate conversion ratios based on customer Install Base data
  • Collaborate cross-functionally with Commercial Excellence, Finance, and Order Management to achieve revenue targets
  • Process and manage over 600-700 quotes weekly, ensuring accuracy in opportunity lifecycle management
  • Manage quote creation, customer and distributor detail updates, discount approvals, PO processing, and approval workflows

Business Analyst II

VMware Software India Pvt. Ltd.
09.2013 - 12.2023
  • Company Overview: VMware is a leader in Cloud Computing
  • Led process improvements in the Order to Cash workflow by resolving data errors and enhancing customer portal data accuracy
  • Managed service contracts, renewals, and quoting data, supporting both free and paid license upgrades
  • Delivered end-to-end support for Quote to Cash (Q2C) workflows, collaborating with Sales, Deal Teams, and IT
  • Mentored and led a team of 5 in processing PDS and AirWatch Data migration requests
  • Spearheaded Green Belt project on License and Contract Transfer, achieving a 50% reduction in manual validation efforts
  • Developed and implemented LATF Macro (Yellow Belt Certified), reducing manual contract transfer analysis time
  • VMware is a leader in Cloud Computing

Senior Process Executive

Infosys BPO Ltd
03.2010 - 09.2013
  • Company Overview: Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services
  • Worked for CISCO client with Service Contract Management and Quoting Team positioned as Process Executive to QA analyst
  • Service Contract Management Responsible for E2E issue handling in scope of SCM
  • Support ship to sold to and bill to creation
  • Adding and terminating IBs from the contract
  • Expertise in bulk Task Team while working closely with the sales team and with order management team to clean up and process bulk data
  • Working across multiple departments as well as with sales and distribution centers, including order processing, RMA order analysis, Quoting operations support
  • Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services

Customer Service Rep

IBM Daksh
07.2008 - 03.2009
  • Company Overview: IBM Daksh PUNE provides you the best range of kpo service, legal process outsourcing, outsourcing services & sales & marketing consultancy with effective & timely delivery
  • Provide extensive customer support for postpaid customer using Airtel telecom service
  • Handling all types of customer query and provide value add solution helping customer explaining the service usage and billing charges
  • Retaining customers to avoid the cancellation of service by applying the discount and other attractive offers
  • Convincing customer to buy add on services to enhance their user experience educate and help the customer regarding new service free and paid available within the plan
  • Assist on wide range of queries and request to fulfill the customer requirement
  • IBM Daksh PUNE provides you the best range of kpo service, legal process outsourcing, outsourcing services & sales & marketing consultancy with effective & timely delivery

Education

LL B -

SP Law College Chandrapur
01.2008

BA - Graduate -

Mahatma Jyotiba Fule College of Arts and Commerce
01.2005

Skills

  • Process Improvement & Automation
  • SaaS Platforms & ERP Systems (Oracle EBS)
  • Stakeholder Engagement & Communication
  • Sales Operations & Deal Management
  • Business Analysis & Agile Methodologies
  • Data Analysis & Reporting
  • Change Management & Solution Delivery

Affiliations

  • Build a excel based macro to minimize manual efforts while in license transfer request
  • Training for new hires from L1 to L3 catagory request types
  • escalations handeling

Timeline

Sales Ops Analyst II

VMware by Broadcom
01.2024 - 09.2024

Business Analyst II

VMware Software India Pvt. Ltd.
09.2013 - 12.2023

Senior Process Executive

Infosys BPO Ltd
03.2010 - 09.2013

Customer Service Rep

IBM Daksh
07.2008 - 03.2009

LL B -

SP Law College Chandrapur

BA - Graduate -

Mahatma Jyotiba Fule College of Arts and Commerce
Pankaj Kamble