Pankaj Khaire

• Executed management of export FCL/LCL shipments, ensuring compliance and timely delivery.

Ensuring regulatory filing like AMS, and ISF for export to USA shipments.

Ensuring accurate MBL & HBL creation.

Follow up with customer after sending the HBL draft for Post shipment documents before

SOB confirmation.

Handled Shipments with Incoterms of EXW, FOB, CIF, and DDP.

Coordinated with CFS staff to streamline operational processes and enhance shipment efficiency.

Oversaw customer service and operations from initiation to completion, ensuring customer satisfaction and operational effectiveness.

Follow up with customer after sending the HBL draft for Post shipment documents before SOB confirmation.

Releasing Bookings and sharing with Customers and Vendors.

Utilised the CW1 system for managing shipments.

Handling Nomination and Freehand shipment.

Defined roles and responsibilities within the team.

• Managed invoicing for detention and demurrage fees in OFS, ensuring accurate billing and timely payment.
• Processed customer invoices for US brokerage services.
• Proactively highlighted issues such as delayed or postponed shipments to customers and local stations, facilitating timely resolutions.
• Tracked shipment milestones in system and created track and trace reports for multiple customers, enhancing visibility and communication.
• Sending reports to the customer with details of shipments created, tracked, and audited regularly for their visibility.
• Filling of ISF (Importer Security Filing) in Cargo Wise within 48-72 hrs of ETD.
• Manage customer escalations and coordinate and work along with the Operations team for necessary action.
• Perform follow-up calls with the Local station team for updates.
• Assisting teammates with process-related queries.
• Conducting training to new joiners with basics of the shipping cycle and process knowledge.
• Completing the task, prioritising the quality of work, and acquiring the target set by the team.
• Maintain daily productivity report of the Team.
• Crossed-skilled in all the processes handled under the US Ol team like: Arrival Notice/Pre-alerts, Canada Brokerage Billing, Customs Filling, Registrations, ISF Filling, Export Documentation, Shipping Instructions & BL release (Sea Way & Original),
• Handled Process Transition for Ocean Import Projects destined for the US.