PANKAJ KUMAR

• Currently employed at Ensemble Health Partners, a US-based IT sector company specializing in US healthcare operations through AI, Cloud operations, and emerging IT technologies adhering to industry standards.
• Hands-on experience in Azure Cloud infrastructure management, successfully completing projects such as the Azure Value project for cost optimization.
• Leading the Azure Security optimization project, identifying and addressing existing cloud infrastructure vulnerabilities according to recommended guidelines.
• Spearheading the Azure Policy project, implementing and validating Azure policies on resources to ensure 100% compliance with recommended settings.
• Overseeing the RBAC project to guarantee minimal user assignments on requested cloud resources through various Active Directory groups, avoiding direct assignments.
• Managing Azure Virtual Desktop infrastructure through the Azure portal and Nerdio Manager, automating AVD VM operations using autoscaling.
• Responsible for on-premises network security using Fortigate Firewall and Cisco FTD Firewall (hardware device for On-prem and FTD VM for Azure network security).
• Managing RAVPN and site-to-site VPN on Cisco FTD firewalls.
• Handling basic operations of Cisco Umbrella Security, providing DNS-level security.
• Utilizing Azure Monitor and PRTG Monitor for infrastructure monitoring, and Freshservice ticketing application for incident management.

Hartron Project Haryana

· Infrastructure Monitoring using NMS tools such as CA, Libre NMSand open NMS on daily basis to ensure that SLA is met as per RFP.

· Azure dashboard monitoring for basic infrastructure operations.

· Liasoning with MSP(Managing Service Provider) and district teams through supportdesk for NMS related operations for quick resolution of issue if any anomalies are reported. Problem Incident level is identified and managed as per ITIL framework.

· Hands on experience on H3c and Cisco devices (firewalls, switches, routers), Windows and Ubuntu servers, Laptop and Wifi Access points for various configuration and troubleshooting operations.

· Datacenter traffic log analysis using various log tools.

· Datacenter asset management of server domain, network domain and supportdesk

· Ensuring quarterly preventive maintenance of all Networking and server devices in datacenter for upgrades and smooth infrastructure operations.

· Windows and Linux operating system troubleshootingand ensuring smooth operation of datacenter services..

· Identifying and blacklisting the malicious IP addresses entering datacenter, natting of public and private IP addresses and maintaining updated live sheets.

· Cisco anyconnect VPN network management and keeping a record of all VPN user accounts on Cisco Integrated Services Engine(Cisco ISE) i.e. Secure Network Server.

· SOP preparation of daily task handling of network tasks and NMS tool. Basic working knowledge and hands on practice on MS Office365/2007/2011(Word, Excel and Powerpoint).

· Basic installation of RHEL,Ubuntu and Windows server(2008, 2012 and 2019). Basic installation and configuration of Active directory,DNS server(DNS entries), WSUS server,mail exchange server, web server, proxy server, backup server and Symantec Endpoint Security(client and server end).

Delhi University MPLS VPN Project

· Deployed at Delhi University Computer Center, South Campus, undertaking responsibilities for the management of MPLS VPN for Delhi University.

· Using Incident management tool(Track), Network monitoring tool(Argus), Bandwidth monitoring tool(Cacti) and freeping software for Delhi University college nodes monitoring and MPLS VPN Management. I have hands on experience with Juniper ACX-1100 and ACX-4000 series routers(configuration and maintenance).

IGI Airport Network Management Project

· Network monitoring and troubleshooting of various departments of Air India at IGI Airport Terminal 1, Terminal 2 and Terminal 3.

· Liason application configuration and management (Air India centralized ticket booking software ), Boeing 787 office Network management and ELK stack for real time log analysis.