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Pankaj Kumar
Experienced Sales Trainer | L&D Specialist | Driving Sales Growth and Enhancing Customer Satisfaction
Azamgarh
Summary
A dedicated professional with over 6 years of experience in sales training, learning & development, and content development. Skilled in creating and implementing effective training programs, managing teams, and driving organizational growth. Seeking opportunities to leverage expertise in enhancing employee performance and organizational success.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Training Manager - L&D and Sales
Testbook Education Pvt Ltd
12.2022 - Current
- Managed comprehensive training programs for in-house and offline centers
- Conducted Train the Trainer (TTT) sessions to enhance trainer skills
- Developed and delivered training content using various tools and Learning Management Systems (LMS)
- Analyzed training strategies to align with business objectives and identified skill gaps
- Achieved significant productivity improvements through targeted training interventions.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture and work expectations.
- Developed custom e-learning modules for remote employees, expanding access to valuable professional development resources.
- Led cross-functional teams in developing strategic learning plans aligned with corporate priorities and industry trends.
- Coordinated logistics for various training events, managing vendor relationships and overseeing budget allocations.
- Created assessment tools for evaluating employee competencies pre-and post-training, identifying areas requiring additional support or instruction.
- Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
- Managed a team of trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
- Incorporated diverse learning styles into the creation of training materials, accommodating employee preferences and enhancing overall understanding.
- Evaluated training program effectiveness, making data-driven adjustments when necessary for optimal results.
- Managed new employee orientation training process for more than 500 employees each year.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Business Development Manager
The Queens English
07.2022 - 11.2022
- Managed and trained customer service and sales representatives
- Developed new processes to enhance customer service satisfaction
- Conducted New Hire Induction Program (NHIP) training and sales training
- Created and deployed training materials using various content development tools.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Business Development Manager
Doubtnut Learning Private Ltd
07.2020 - 03.2022
- Established divisional objectives and sales targets
- Supervised the sales team and conducted performance reviews
- Provided training sessions to enhance sales team skills
- Utilized LMS and content development tools for effective training.
Business Development Associate
Think & Learn Private Limited (Byju's)
07.2019 - 06.2020
- Maintained strong customer relationships and provided after-sales support
- Assisted team members in closing B2C leads
- Developed training materials and resources to support sales initiatives.
Retail Sales Trainer (Beat)
Bharti Airtel
12.2017 - 06.2019
- Conducted product and process training for retail employees
- Developed performance improvement plans for low-performing stores
- Created and implemented training content using different platforms.
Zonal Training Manager (Sales & Distribution)
Bharti Airtel
12.2015 - 06.2017
- Managed a team of trainers across UPW
- Conducted comprehensive product and behavioral training
- Leveraged LMS and content development tools for training modules.
Training Manager (Service Delivery)
Idea Cellular Ltd
09.2014 - 08.2015
- Conducted training sessions covering product knowledge, sales strategies, and customer service
- Utilized various content development tools to create effective training programs.
Education
B.B.A -
Institute of Environment and Management
Lucknow, Uttar PradeshDiploma - undefined
Jawaharlal Nehru Polytechnic
Mahmudabad Avadh Sitapur, Uttar PradeshIntermediate (Science) - undefined
C.S.S.S Azamgarh
Azamgarh, Uttar PradeshHigh School (Science) - undefined
C.S.S.S Azamgarh
Azamgarh, Uttar PradeshSkills
Sales Training & Development
Team Management
Customer Relationship Management (CRM)
Sales Strategy & Execution
Behavioral Training
Process Improvement
Performance Analysis & Reporting
Content Development
Learning Management Systems (LMS)
Training delivery
Learning Management Systems
Needs Assessment
E-Learning Design
Organizational Development
Certification
Certified in 12 training modules by Centum Learning regarding sales, product, process, behavior, and applications.
Interests
Travelling
Music
Timeline
Senior Training Manager - L&D and Sales
Testbook Education Pvt Ltd
12.2022 - Current
Business Development Manager
The Queens English
07.2022 - 11.2022
Business Development Manager
Doubtnut Learning Private Ltd
07.2020 - 03.2022
Business Development Associate
Think & Learn Private Limited (Byju's)
07.2019 - 06.2020
Retail Sales Trainer (Beat)
Bharti Airtel
12.2017 - 06.2019
Zonal Training Manager (Sales & Distribution)
Bharti Airtel
12.2015 - 06.2017
Training Manager (Service Delivery)
Idea Cellular Ltd
09.2014 - 08.2015
Diploma - undefined
Jawaharlal Nehru Polytechnic
Intermediate (Science) - undefined
C.S.S.S Azamgarh
High School (Science) - undefined
C.S.S.S Azamgarh
B.B.A -
Institute of Environment and Management